Network Operations Engineer
EveryMatrix is seeking an experienced and motivated Network Operations Engineer to manage and maintain its enterprise network infrastructure. The role focuses on ensuring the stability, security, and performance of both on-premises and cloud-based environments.
The successful candidate will work alongside the existing team to support network connectivity, manage hardware lifecycles, and implement automation to streamline operations. This position requires a strong technical background in networking technologies and a proactive approach to troubleshooting and system maintenance.
- Assist in acquiring, install and upgrade of IT components, licensing and software, and manages inventory: switches, routers, firewalls, access points.
- Develop and maintain automation scripts and tools (e.g., Python, Ansible, Terraform) to streamline network provisioning, configuration, monitoring and troubleshooting.
- Support and troubleshoot network connectivity for Kubernetes clusters and cloud environments, including CNI, ingress, load balancing and network policies.
- Provides basic technical support for VPN solutions: site-to-site, remote access, IPSEC and SSL.
- Network Maintenance: make sure all equipment is monitored, alerts are being sent, documentation is up to date.
- Provides technical support for network security and monitoring solutions.
- Support internal teams to handle network problems.
- Troubleshoot network related problems in a timely manner.
- Effectively communicate with the team members, peers and management.
- Manage operational tasks and assure they are done within agreed SLAs.
- Adhere to business standards and processes.
- Troubleshoot network team incidents and participate in elaborating a clear root cause analysis and complete mitigation plan.
- Coordinate with all parties(clients, peers, vendors etc.) to ensure seamless operations and projects delivery.
- Responsible for network devices lifecycle management and patch management.
- Ensure accurate monitoring of network devices.
- Ensures knowledge transfer from team engineers.
- Identify and implement opportunities to automate repetitive network operations tasks and reduce manual effort.
- Other requirements raised by management.
- Bachelor's degree in technical field(engineering, mathematics, IT) (nice-to-have)
- Technical background with various network equipment (routers, switches, firewalls) (required)
- Knowledge of routing, switching and network protocols (DHCP, ARP, dot1q, OSPF, BGP) (required)
- Knowledge of configuring and managing VPN solutions(site-to-site, Remote access, IPSEC, SSL) (required)
- Knowledge of managing firewall devices (required)
- Scripting/automation experience (e.g., Python, Bash, Ansible, Terraform) for network automation (required)
- Familiarity with cloud networking concepts (VPC, VPN gateways, load balancers, security groups) in AWS, Azure or GCP (required)
- Knowledge of Linux OS, Kubernetes networking (CNI, services, ingress, network policies) and microservices (required)
- Understanding of ITIL processes (certification is a plus) (nice-to-have)
- Fluency in English, both written & spoken (required)
- Advance communication skills (required)
- Analytical and research skills (required)
- Problem-solving skills (required)
- Ability to accept and adjust to changes – agile (required)
- Oriented to details (required)
- Passionate about technology (required)
- Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
- Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
- Benefit from two Free Fridays each year, limited to one per quarter.
- 3 sick leave days per year, no doctor's note required.
- Daily catered lunch or monthly lunch allowance.
- Private Medical Subscription.
- Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
- Access to an Employee Assistance Program through TELUS Health.
- Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
- Access to an amazing office space complete with its own pool and gym.
EveryMatrix delivers iGaming software, solutions, content and services for casino, sports betting, payments, and affiliate management to global Tier 1 operators as well as to newer brands. The platform is highly modular, scalable, and compliant, allowing operators to choose the optimal EveryMatrix solution and combine with third-party and in-house technology and capabilities. EveryMatrix empowers clients to unleash bold ideas and deliver outstanding player experiences in regulated markets. The company has more than 1,300 employees across 15 offices in 15 countries and serves 300+ customers worldwide, including the regulated US market. EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification.