Product Manager
EveryMatrix is looking for a passionate and strategic Product Manager to lead the development and optimisation of its internal communication platform. This role focuses on integrating and enabling multiple communication channels, including email gateways, SMS vendors, push notifications, inbox messaging, and on-site messages.
The Product Manager will own the roadmap, ensure seamless delivery, and drive innovation to create a unified, reliable, and scalable communication experience for internal business units.
- Lead and manage the product vision and roadmap for EveryMatrix’s internal communication platform.
- Integrate and optimise multiple communication channels such as email, SMS, push notifications, inbox messaging, and on-site messages.
- Collaborate with engineering, operations, and vendor partners to ensure robust and compliant integrations with email gateways and SMS providers.
- Define and prioritise features that improve message delivery, personalisation, and engagement across all channels.
- Ensure high availability, scalability, and security of the communication platform.
- Work closely with internal business units to gather requirements, align priorities, and deliver solutions that meet operational and regulatory needs.
- Monitor and analyse performance metrics such as delivery rates, latency, and engagement, and drive continuous improvements.
- Stay ahead of trends in communication technology and vendor capabilities to identify opportunities for innovation.
- Own documentation, workflows, and specifications to ensure clarity and accessibility across teams.
- Act as the main point of contact for communication-related topics across the organisation.
- Five or more years of experience in product management, ideally with experience in communication platforms or messaging systems (required).
- Strong understanding of multi-channel communication technologies, including email, SMS, and push notifications (required).
- Experience managing integrations with third-party vendors and APIs (required).
- Excellent leadership and stakeholder management skills, with a proven ability to deliver complex projects in fast-paced environments (required).
- Data-driven mindset with strong analytical skills and experience improving KPIs such as delivery success and engagement rates (required).
- Highly organised, proactive, and accountable, with a track record of driving initiatives from concept to completion (required).
- Knowledge of compliance and security considerations in messaging and communication systems (nice-to-have).
- iGaming experience (nice-to-have).
- Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
- Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
- Benefit from two Free Fridays each year, limited to one per quarter.
- 3 sick leave days per year, no doctor's note required.
- Daily catered lunch or monthly lunch allowance.
- Private Medical Subscription.
- Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
- Access to an Employee Assistance Program through TELUS Health.
- Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
- Access to our amazing office space complete with its own pool and gym.
EveryMatrix delivers iGaming software, solutions, content and services for casino, sports betting, payments, and affiliate management to global Tier 1 operators as well as to newer brands. The platform is highly modular, scalable, and compliant, allowing operators to choose the optimal EveryMatrix solution and combine with third-party and in-house technology and capabilities. EveryMatrix empowers clients to unleash bold ideas and deliver outstanding player experiences in regulated markets. The company has more than 1,300 employees across 15 offices in 15 countries and serves 300+ customers worldwide, including the regulated US market. EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification.