IT Support Engineer
Evolution is seeking an IT Support Engineer to provide first and second-line technical support for company internal users and contractors. The role involves installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment.
The successful candidate will configure, administer, and update Windows, MAC, and Linux operating systems on user devices, managing the user device environment using relevant tools. Responsibilities also include creating and managing user accounts in systems like Okta, AD, Azure AD, and o365, as well as performing physical network-related tasks such as patching, device installation, and cabling.
Further duties include installing and maintaining server and network equipment, managing IT inventory and assets, and working closely with facility and security teams to resolve security issues. The role also encompasses continuous development and improvement of the local IT infrastructure, ensuring service availability and security requirements are met, and timely incident resolution and problem analysis.
- Installing, configuring and troubleshooting user laptops, workstations, printers, mobile devices and other office IT equipment.
- Configuring, administering and updating Windows, MAC, Linux operating systems on user devices.
- Managing user device environment using user device management tools.
- Creating and managing user accounts in Okta, AD, Azure AD, o365 and other systems.
- Performing physical network related tasks (patching, device installation, ports assignment, cabling).
- Installing and maintaining server and network equipment, cable patching in data centers and server rooms.
- Keeping inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, performing decommissioning.
- Working closely with the facility and security teams to resolve security issues.
- Constant development and improvements of local IT infrastructure.
- Providing IT assets management according to internal procedures.
- Providing service/system operations and regular/ad-hoc maintenance to ensure fulfilment of service availability and security requirements.
- Timely incident resolution, escalation to third party suppliers and problem analysis and resolution.
- Provisioning system updates and deployments according to respective internal procedures.
- User request fulfilment according to established SLAs.
- Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.
- Managing logistics, inventory and equipment between locations.
- Secondary (higher, special etc.) education. (required)
- Excellent fluent written and spoken Armenian and English. (required)
- Good communication and presentation skills. (required)
- Ability to create structured documentation. (required)
- Teamwork skills, ability to take decisions, solve problems independently and in the team and work under high pressure working conditions. (required)
- Fundamental IT skills – hardware, OS, applications, networking, security. (required)
- Experience in deployment and support of Microsoft Windows, MacOS, iOS, Linux operating systems, and business software. (required)
- At least 2 year experience in supporting user IT devices hardware and software. (required)
- Experience using and managing workstations in heterogeneous environment, remote management services, filesharing, collaboration, e-mail and directory services. (required)
- Fundamental knowledge of IT procedures and security principles. (required)
- Certifications on IT systems administration/support. (nice-to-have)
- Enterprise employment experience. (preferred)
- Health insurance.
- Outstanding experience in an international environment.
- Excellent working environment including gym and canteen.
- Privilege card.
Evolution AB is a Swedish company and the world's leading developer and supplier of live casino solutions for online gaming operators. Founded in 2006 and headquartered in Stockholm, it produces live dealer games - including roulette, blackjack and a range of game shows - streamed from studios across Europe, the Americas and Asia. Through the acquisitions of NetEnt, Red Tiger, Big Time Gaming and others, the group is also a major online slots provider. Listed on Nasdaq Stockholm, Evolution employs more than 20,000 people worldwide.