Senior UX Researcher
FanDuel is seeking a highly motivated and experienced individual to join the UX & Design team as a Senior UX Researcher. The role involves participating in meaningful work and real-life projects while gaining an in-depth look into the inner workings of one of the world's premier sports-technology and entertainment companies. The successful candidate will learn from some of the most innovative and experienced minds in the industry and improve their knowledge of User Experience processes in a fast-paced environment.
This position will support the Sports team. The researcher will collaborate closely with a multi-disciplinary team comprised of Product Managers, Product Designers, Content Designers, Engineers, Marketers, and Analysts to bring user insights to the product design process.
- Demonstrate an advanced understanding of our users and how they engage with our products.
- Demonstrate a solid understanding of the product under study, including the relevant journeys and user needs and challenges, and the FanDuel business as a whole.
- Organize, facilitate, and analyze unmoderated and moderated user research.
- Conduct more complex user research (diary studies, etc.).
- Integrate analytics and experimentation data and ideas into research planning and reporting.
- Connect research to the product, including proactively suggesting and conducting impactful research that targets product priorities and gaps in user knowledge.
- Identify areas of improvement across the product and make recommendations for potential solutions based on research recommendations.
- Ensure that research is integrated into strategic conversations, working across teams to align insights with business and user needs.
- Coach junior researchers on stakeholder collaboration and research craft.
- Minimum of 5+ years of previous User Experience Research experience (required).
- Strong knowledge of User Experience Research methodologies and best practices (required).
- Demonstrated success working as part of a cross-functional team that includes UX Design, Product, and Engineering (required).
- Strong verbal and written communication skills (required).
- Knowledge of sports and/or experience working within a heavily regulated industry (nice-to-have).
- Demonstrate working knowledge of AI capabilities and limitations as they apply to user research, including leveraging AI tools to improve efficiency and augment qualitative and quantitative analysis (required).
- Health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
- Generous paid time off (PTO & sick leave).
- Annual bonus and long-term incentive opportunities (based on performance).
- 401k with up to a 5% match.
- Commuter benefits.
- Pet insurance.
- Medical, vision, and dental insurance.
- Life insurance.
- Disability insurance.
- 14 paid company holidays.
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the North America, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Stardust Casino and TVG. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).