SVP, Product – Core Customer Experiences & Flywheel Products
FanDuel is looking for an SVP of Product to lead the centralised customer journeys that underpin every experience across its portfolio, including sportsbook, casino, and racing. This leader will own the foundational, cross-cutting product surfaces that every FanDuel customer touches, such as account management, wallet and payment systems, ledger accuracy, loyalty programs, martech, and responsible gaming tools.
Reporting to the Chief Technology Officer and serving as a key member of the Technology Leadership Team, this is a horizontal, platform-level leadership role. The SVP will be accountable for the shared infrastructure and experiences that ensure every FanDuel product remains safe, seamless, personalised, and trustworthy. This position offers the opportunity to drive growth at scale across multiple U.S. states and Canadian provinces.
- Own the product vision and roadmap for Account, Wallet, Ledger, Responsible Gaming, MarTech, and Loyalty Enablement, ensuring these core journeys are best-in-class, compliant, and built to scale across all FanDuel verticals.
- Deliver product strategy for customer-facing products including Fantasy, Horse Racing, and Retail locations.
- Set the strategy for centralised customer infrastructure, balancing the needs of multiple product lines (sportsbook, iGaming, racing, and future products) against a single, coherent customer experience.
- Lead and grow a multi-disciplinary product organisation of about 70-80 colleagues, including product management, and in close partnership with engineering, design, data science, compliance, and legal leaders.
- Champion Responsible Gaming as a product discipline, embedding tools and safeguards (deposit limits, self-exclusion, cool-off periods, affordability checks) directly into core flows rather than treating them as bolt-ons while meeting evolving state and international regulatory requirements.
- Modernise wallet and ledger systems to support real-time payments, multiple funding methods, promotional credits, and accurate, auditable financial record-keeping at scale.
- Drive account experience strategy, including onboarding, KYC/identity verification, authentication, and account recovery, optimising both conversion and regulatory rigor.
- Own loyalty enablement as a platform capability, building the underlying rewards, tiers, and personalisation infrastructure that product teams across FanDuel can leverage.
- Partner with Marketing and Data teams on MarTech strategy, ensuring the right infrastructure exists for personalisation, CRM, notifications, and lifecycle marketing across the customer base.
- Partner cross-functionally with vertical product leaders (Sportsbook, iGaming, Racing) as key stakeholders/customers of these centralised journeys, ensuring the roadmap serves their needs without fragmenting the core experience.
- Report to executive leadership and the board as needed on the health, performance, and risk posture of these core systems.
- Represent FanDuel with regulators, payment partners, and industry bodies on matters related to responsible gaming, account integrity, and financial product experience.
- At least 12+ years of product management experience, with at least 5+ years in senior product leadership (VP or SVP level) overseeing large, complex product organisations (required).
- Proven experience owning platform or shared-services product areas (e.g., account, identity, payments/wallet, ledger, trust & safety, loyalty, or CRM/martech) - ideally within a regulated, high-growth consumer environment (required).
- Experience in online gaming, sports betting, fintech, e-commerce, or another highly regulated consumer marketplace (preferred).
- Deep familiarity with trust & safety product or responsible gaming principles, and comfort operating in a highly regulated, multi-jurisdictional environment (required).
- Track record of building and scaling payments, wallet, or ledger systems with a high bar for accuracy, security, and compliance (required).
- Experience partnering with loyalty, lifecycle marketing, and CRM/martech teams to drive retention and engagement through personalisation (required).
- Strong technical fluency - able to partner deeply with engineering on architecture decisions for high-scale, high-availability, financially sensitive systems (required).
- Demonstrated ability to lead through influence across a matrixed organisation, balancing centralized platform priorities with the needs of multiple product verticals (required).
- Exceptional executive communication skills, with experience presenting to C-suite and board-level stakeholders (required).
- A people-first leadership style, with experience building, mentoring, and scaling high-performing product teams (required).
- Health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
- Generous paid time off (PTO & sick leave).
- Annual bonus and long-term incentive opportunities (based on performance).
- 401k with up to a 5% match.
- Commuter benefits.
- Pet insurance.
- 14 paid company holidays.
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the North America, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Stardust Casino and TVG. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).