VIP Team Manager
FanDuel is looking for a VIP Team Manager to oversee a portfolio of high-value clients while managing a team of VIP account managers. The role focuses on building strong relationships with loyal customers and ensuring they receive an excellent, all-round service experience.
In addition to managing their own portfolio, the successful candidate will be responsible for coaching and developing a small team of VIP Account Managers to maintain high service standards. This position operates in a customer-facing environment that requires a deep understanding of VIP service and a genuine passion for the online gaming industry.
- Manage and retain a portfolio of High Value Players.
- Provide an enhanced proactive one-stop service to encourage loyalty.
- Keep responsible gaming and Compliance at the heart of all we do.
- Develop relationships and offer tailored rewards through regular correspondence.
- Work alongside other FanDuel departments to increase customer experience.
- Meet pre-determined productivity, quality, and Service Level Agreement targets.
- Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements.
- Meet and host VIPs at Hospitality events.
- Deliver against company responsible gaming protocols.
- Manage, mentor and develop a team of VIP Account Managers.
- Minimum of 4 years of experience in high end customer service field (preferred).
- Experience managing a team (preferred).
- Excellent verbal and written communication skills (required).
- High level hospitality experience (preferred).
- Knowledge of online gaming industry (required).
- People management experience (preferred).
- Knowledge of sports and/or experience working within a heavily regulated industry (nice-to-have).
- Passionate about providing top level service (required).
- Confident and people focused personality (required).
- Excellent analytical skills and experience with Excel (required).
- Strives to meet targets and deadlines (required).
- Excellent organizational and planning skills (required).
- Understanding of Marketing processes (preferred).
- Willing and able to work non-traditional business hours (required).
- Extended medical, vision, and dental coverage.
- Life insurance.
- Disability insurance.
- Retirement program with employer contributions.
- Short-term or long-term incentive compensation, including cash bonuses and stock program participation.
- 12 holidays and two floating holidays.
- Paid sick time in accordance with applicable Canadian law.
FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the North America, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Stardust Casino and TVG. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).