AML & RG Specialist - DK
FDJ United operates in a highly regulated and increasingly complex market where trust and reputation will play key roles in achieving sustainable growth. The mission of Player Sustainability is to promote a company-wide “Build on Trust” and Sustainability priority culture and to ensure Kindred Group proactively designs and runs its operations on the basis of the mandatory requirements and standards to create a safe user experience and a reputable business, thereby generating sustainable recurring net revenue.
The AML & RG Specialist will identify and action customer compliance risk, and act according to documented processes with regards to account actioning, document requests and additional checks required. This role involves conducting customer risk assessments, including checks on customers' source of wealth, and taking appropriate action to ensure that the customer maintains a sustainable level of spending. The specialist will investigate customers detected on RG and AML models, and take appropriate actions as per established processes, escalating to relevant Governance teams when appropriate. Ensuring awareness of any regulatory or market changes affecting the function, and that any casework is handled in compliance with regulatory standards and requirements is also key. The role requires liaising with external teams (i.e. Customer Service) and professionally handling all escalations, ensuring minimal contacts, empowered agents, and first contact resolution. The specialist will challenge established processes and drive initiatives to improve ways of working, and provide training and support to new starters in the team or members from other teams/departments when necessary. Ensuring full awareness of what other teams in the department are doing and being ready to complement their work in day-to-day investigations is also part of the role. The specialist will constantly embrace team objectives and work on personalised goals on a quarterly basis, and perform ad-hoc tasks as required by management.
- Identify and action customer compliance risk, and act according to documented processes with regards to account actioning, document requests and additional checks required.
- Conduct customer risk assessments, including checks on customers' source of wealth, and take appropriate action to ensure that the customer maintains a sustainable level of spending.
- Investigate customers detected on our RG and AML models, and take appropriate actions as per established processes – escalating to relevant Governance teams when appropriate.
- Ensure you are aware of any regulatory or market changes affecting your function, and that any casework is handled in compliance with regulatory standards and requirements.
- Liaise with external teams (i.e. Customer Service) and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution.
- Challenge established processes and drive initiatives to improve ways of working.
- Provide training and support to new starters in the team or members from other teams/departments when necessary.
- Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations.
- Constantly embrace the team objectives and work on your personalized goals on a quarterly basis.
- Perform ad-hoc tasks as required by management.
- Customer-centric decision making (required)
- Excellent written and verbal communication skills in English (required)
- Fluency in Danish is a plus, but not a requirement (preferred)
- Strong problem-solving and analytical thinking skills (required)
- Open to giving and receiving constructive feedback (required)
- Good knowledge of Responsible Gaming, AML, and the igaming industry as a whole (required)
- Keen to share knowledge and help others grow (required)
- Team player (required)
- Reliable and self-motivated (required)
- Leads by example (required)
- Learning and development opportunities
- Social events and activities
- Inclusion networks
- Employee Assistance Programme
- Private medical insurance
- Long service awards
- Pension
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.