AML & RG Specialist - FR
FDJ United operates in a highly regulated and increasingly complex market where trust and reputation will play key roles in achieving sustainable growth. The mission of Player Sustainability is to promote a companywide “Build on Trust” and Sustainability priority culture and to ensure FDJ United Group proactively designs and runs its operations on the basis of the mandatory requirements and standards to create a safe user experience and a reputable business, thereby generating sustainable recurring net revenue.
The AML & RG Specialist will identify and action customer compliance risk, conduct customer risk assessments, and investigate customers detected on RG and AML models. This role requires awareness of regulatory changes, professional handling of escalations, and a proactive approach to challenging established processes to improve ways of working. Training and support for new team members may also be required.
- Identify and action customer compliance risk, and act according to documented processes with regards to account actioning, document requests and additional checks required.
- Conduct customer risk assessments, including checks on customers' source of wealth, and take appropriate action to ensure that the customer maintains a sustainable level of spending.
- Investigate customers detected on our RG and AML models, and take appropriate actions as per established processes – escalating to Governance teams when appropriate.
- Ensure you are aware of any regulatory or market changes affecting your function, and that any casework is handled in compliance with regulatory standards and requirements.
- Liaise with external teams (i.e. Funds Security) and professionally handle all escalations, ensuring we minimize contacts, empower agents and strive for first contact resolution.
- Challenge established processes and drive initiatives to improve ways of working.
- Provide training and support to new starters in the team or members from other teams/departments when necessary.
- Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations.
- Constantly embrace the team objectives and work on your personalized goals on a quarterly basis.
- Perform ad-hoc tasks as required by management.
- Identify and raise any non-compliance incidents promptly to your line manager.
- Challenge processes, policies and projects that will negatively impact compliance within the Group.
- Complete all mandatory compliance training assigned to you.
- Customer-centric decision making (required)
- Excellent written and verbal communication skills in English (required)
- Fluency in the local language is a plus (preferred)
- Strong problem-solving and analytical thinking skills (required)
- Open to giving and receiving constructive feedback (required)
- Good knowledge of Responsible Gaming, AML, and the igaming industry as a whole (required)
- Keen to share knowledge and help others grow (required)
- Team player (required)
- Reliable and self-motivated (required)
- Leads by example (required)
- Learning and development opportunities
- Social events and activities
- Inclusion networks
- Employee Assistance Programme
- Private medical insurance
- Long service awards
- Pension
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.