AML & RG Specialist - Market Portfolio
FDJ United operates in a highly regulated and increasingly complex market where trust and reputation play key roles in achieving sustainable growth. The mission of Player Sustainability is to promote a companywide "Build on Trust" and Sustainability priority culture and to ensure FDJ United proactively designs and runs its operations on the basis of the mandatory requirements and standards to create a safe user experience and a reputable business, thereby generating sustainable recurring net revenue.
- Identify and action customer compliance risk, and act according to documented processes with regards to account actioning, document requests and additional checks required.
- Conduct customer risk assessments, including checks on customers' source of wealth, and take appropriate action to ensure that the customer maintains a sustainable level of spending.
- Investigate customers detected on our RG and AML models, and take appropriate actions as per established processes – escalating to relevant Governance teams when appropriate.
- Ensure you are aware of any regulatory or market changes affecting your function, and that any casework is handled in compliance with regulatory standards and requirements.
- Liaise with external teams (i.e. Customer Service) and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution.
- Challenge established processes and drive initiatives to improve ways of working.
- Provide training and support to new starters in the team or members from other teams/departments when necessary.
- Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations.
- Constantly embrace the team objectives and work on your personalized goals on a quarterly basis.
- Perform ad-hoc tasks as required by management.
- Customer-centric approach to decision-making (required)
- Excellent written and verbal communication skills in English (required)
- Fluency in Finnish or Romanian is an advantage (preferred)
- Strong problem-solving and analytical skills (required)
- Open to giving and receiving constructive feedback (required)
- Good understanding of Responsible Gaming, Anti-Money Laundering, and the iGaming industry (required)
- Passion for sharing knowledge and supporting the growth of others (required)
- Collaborative team player with strong interpersonal skills (required)
- Reliable, self-motivated, and proactive (required)
- Leads by example and demonstrates integrity in daily work (required)
- Learning and development opportunities
- Social events and activities
- Inclusion networks
- Employee Assistance Programme
- Private medical insurance
- Long service awards
- Pension
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.