Strategic Designer - M/F - Fixed-Term Contract
Within the "Customer Experience Lab", an internal customer experience consulting agency, FDJ UNITED is looking for a Strategic Designer for a 10-month fixed-term contract. The role involves joining a multidisciplinary team of strategic designers to support FDJ UNITED's business units (Innovation, Product, Winning Experience, Marketing, etc.) in customer-centric projects, including research, ideation, testing, and operationalisation support.
The Strategic Designer will pilot and orchestrate strategic design and user research processes from scoping to delivery, coordinating necessary expertise such as UX, UI, Data, studies, and facilitation, while ensuring deadlines, resources, and budgets are met. They will assist business units in diagnosing their challenges and design the most appropriate approaches, such as user research, collective intelligence workshops, experience mapping, personas, and journey analysis.
The role requires analysing and deciphering customer issues by cross-referencing various knowledge sources (data, studies, Voice of the Customer, UX Research) to identify pain points, needs, uses, and improvement opportunities. The Strategic Designer will transform customer insights into concrete recommendations and strategic directions to imagine or improve experiences, services, and uses. They will also contribute to fostering a customer-centric culture within the Group by developing methods, tools, and practices for teams to sustainably integrate customer experience issues into their projects and decision-making.
- Pilot and orchestrate strategic design and user research processes, from scoping to delivery.
- Coordinate necessary expertise (UX, UI, Data, studies, facilitation) while ensuring deadlines, resources, and budgets are met.
- Assist business units in diagnosing their challenges and design appropriate approaches (user research, collective intelligence workshops, experience mapping, personas, journey analysis).
- Analyse and decipher customer issues by cross-referencing various knowledge sources (data, studies, Voice of the Customer, UX Research) to identify pain points, needs, uses, and improvement opportunities.
- Transform customer insights into concrete recommendations and strategic directions to imagine or improve experiences, services, and uses.
- Contribute to fostering a customer-centric culture within the Group by developing methods, tools, and practices for teams to sustainably integrate customer experience issues into their projects and decision-making.
- At least 3 years of experience in consulting, design, or customer strategy (required).
- Ability to analyse data and adopt an internal consultant stance to transform customer experience strategy (required).
- Methodological approach to deploying actions and orchestrating complex processes (required).
- Strong interpersonal skills and a team-oriented mindset (required).
- Good command of English, both written and spoken (required).
- Proficiency in Microsoft Office and Figma (required).
- Fixed salary based on experience, paid over 13 months
- Profit-sharing and incentive bonuses (approximately 18%)
- Group savings plan
- Parental policy
- Health insurance
- 100 days of remote work per year
- Restaurant vouchers
- Training and development opportunities
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.
