Dutch Speaking Customer Service Agent
The role of a Customer Service Agent at FDJ UNITED involves supporting customers of the company's nine brands worldwide. Agents will engage with customers across various digital platforms, including live chat, email, and telephone, to address inquiries and ensure a positive gambling experience.
This position requires patience, empathy, and strong problem-solving skills, along with the ability to maintain professionalism in challenging situations. The ideal candidate is tech-savvy, customer-oriented, and possesses excellent communication skills. This vacancy is based in Malta and offers career development opportunities within the online gambling sector.
- Deliver customer support in Dutch and English across LiveChat (70%), e-mail, and telephone.
- Cover multi-markets, using the translation tools available.
- Guide players through the website and/or Mobile App platform, assisting them in using the company's services and products.
- Share knowledge, contribute to team projects, and identify innovative practices that improve customer support activities.
- Work closely with other departments including Player Safety, Payments, and CRM to ensure a positive and safe gambling experience.
- Speak on behalf of customers by providing useful feedback on their experiences.
- Support colleagues and contribute to a great team atmosphere.
- Ensure adherence to the Governance, Risk & Compliance (GRC) obligations for the role.
- Identify and raise any non-compliance incidents promptly to the line manager.
- Challenge processes, policies, and projects that will negatively impact compliance within the Group.
- Complete all mandatory compliance training assigned.
- Fluency in Dutch and English, both spoken and written is essential (required).
- Responsible and reliable team player (required).
- Experience of complex problem solving (required).
- Ability to multi-task in a fast-paced environment (required).
- Good understanding of basic internet and technical concepts (required).
- €500 per year well-being allowance.
- 24 days holiday plus public holidays.
- Subsidised meals.
- Flexible hybrid working (office/home).
- 6 weeks fully remote working.
- Anniversary awards.
- Private health insurance.
- Dedicated career development plan.
- Learning and development opportunities.
- Social events and activities.
- Inclusion networks.
- Employee Assistance Programme.
- Long service awards.
- Pension.
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.