Dutch Speaking Customer Service Agent
FDJ United is seeking a Customer Service Agent to join a global team of over 200 agents supporting nine brands worldwide. The role involves engaging with customers from across the globe to assist with inquiries and ensure satisfaction by providing an exceptional gambling experience. The position requires a tech-savvy individual who can maintain a professional and empathetic approach while navigating live chat, email, and telephone platforms.
This role is based in Malta and offers the opportunity to work in a fast-paced online gambling environment. The successful candidate will play a crucial role in building positive customer relationships and contributing to a safe and entertaining gaming experience.
- Deliver customer support in Dutch and English across LiveChat (70%), e-mail, and telephone.
- Cover multi-markets using available translation tools.
- Guide players through the website and mobile app platform while assisting them with services and products.
- Share knowledge, contribute to team projects, and identify innovative practices to improve customer support activities.
- Work closely with other departments including Player Safety, Payments, and CRM to ensure a positive and safe gambling experience.
- Speak on behalf of customers by providing useful feedback on their experiences.
- Support colleagues and contribute to a positive team atmosphere.
- Adhere to Governance, Risk and Compliance (GRC) obligations for the role.
- Identify and raise any non-compliance incidents promptly to the line manager.
- Challenge processes, policies, and projects that negatively impact compliance within the Group.
- Complete all mandatory compliance training.
- Reach out to Compliance Teams if obligations or requirements are unclear.
- Fluency in Dutch and English, both spoken and written (required).
- Responsible and reliable team player (required).
- Experience of complex problem solving (required).
- Ability to multi-task in a fast-paced environment (required).
- Good understanding of basic internet and technical concepts (required).
- €500 per year well-being allowance.
- Relocation support.
- 24 days holiday plus public holidays.
- Subsidised meals.
- Flexible hybrid working (office/home).
- 6 weeks fully remote working.
- Anniversary awards.
- Private Health Insurance.
- Dedicated Career Development Plan.
- Learning and development opportunities.
- Social events and activities.
- Inclusion networks.
- Employee Assistance Programme.
- Private medical insurance.
- Long service awards.
- Pension.
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.