Engineering Support Analyst
To support and maintain the Kindred Racing Platform (KRP) and Kindred Sports Platform (KSP) through debugging and analysis, and to assist global stakeholders in minimising downtime during incidents.
As an Engineering Support Analyst, you will be responsible for identifying and resolving issues within various components of critical business systems. Your role will involve providing dynamic service and acting as a software detective to ensure the smooth functioning of systems. This includes triaging bugs, escalating tickets with comprehensive information, responding to alerts, and initiating On-Call when necessary, all while maintaining clear and effective communication.
Working alongside stakeholders including Traders, Developers, DevOps, and SRE teams.
Provide technical support for critical business systems, ensuring timely identification and resolution of issues.
Collaborate with cross-functional teams to maintain seamless system functionality.
Conduct root cause analysis to identify and address underlying issues and implement preventive measures to avoid future occurrences.
Demonstrate a solid understanding of software engineering principles and practices.
Collaborate / Handover with colleagues in Bangalore and Australia ( IST & AEDT ).
- Identify and resolve issues within various components of critical business systems.
- Provide dynamic service and act as a software detective to ensure the smooth functioning of systems.
- Triage bugs and escalate tickets with comprehensive information.
- Respond to alerts and initiate On-Call when necessary.
- Maintain clear and effective communication with stakeholders including Traders, Developers, DevOps, and SRE teams.
- Provide technical support for critical business systems, ensuring timely identification and resolution of issues.
- Collaborate with cross-functional teams to maintain seamless system functionality.
- Conduct root cause analysis to identify and address underlying issues and implement preventive measures to avoid future occurrences.
- Demonstrate a solid understanding of software engineering principles and practices.
- Collaborate / Handover with colleagues in Bangalore and Australia.
- 2 - 3 years of proven experience in providing technical support for critical business systems (preferred)
- Strong analytical and problem-solving skills (required)
- Excellent verbal and written communication skills, essential for working with global stakeholders (required)
- Extensive knowledge of support principles, including incident and problem management (required)
- Knowledge in server stack and website support (nice-to-have)
- Extensive experience in issue debugging, analysis, and resolution (required)
- Experience with Elastic / Grafana / Splunk Prometheus / Loki / Tempo (required)
- Understanding of Kubernetes / Docker Linux / Windows Solace / Kafka (required)
- Experience in creating Grafana dashboards, integrating metrics, logs, and traces to provide a proactive approach to error detection (required)
- Testing experience is a definite advantage (nice-to-have)
- A tertiary qualification in an Information Technology-related discipline is highly desirable (nice-to-have)
- Learning and development opportunities
- Social events and activities
- Inclusion networks
- Employee Assistance Programme
- Private medical insurance
- Long service awards
- Pension
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.