KYC Investigations Analyst
At FDJ UNITED, the team is dedicated to delivering the best and safest entertaining experiences for customers every day. The company is looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field. Join the company in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?
- Review compliance-related documentation in accordance with regulations and internal processes.
- Assess potential account risks and conduct additional account checks when necessary.
- Ensure you are aware of any regulatory or market changes affecting your function.
- Keep an eye out for possible money laundering patterns and communicate your suspicions by escalating through the appropriate channels.
- Regularly liaise with Customer Services and Payments and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution.
- Ensure departmental and individual targets around KYC performance and customer experience are met or exceeded.
- Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management.
- Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations.
- Constantly embrace the team objectives and work on your personalized goals on a quarterly basis.
- Perform ad-hoc tasks as required by management.
- Learning and development opportunities
- Social events and activities
- Inclusion networks
- Employee Assistance Programme
- Private medical insurance
- Long service awards
- Pension
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.