Responsible Gaming Governance Product Officer - 12 Month FTC
FDJ United is seeking a quality-focused Responsible Gaming Governance Product Officer to ensure that the company's Responsible Gaming product effectively protects players from harm, meets regulatory requirements, and creates experiences that players trust and feel supported by. This role is part of a strategic initiative to implement a new compliance and responsible gaming product across multiple regulated markets.
Reporting to the Head of Responsible Gaming OBG, the successful candidate will define and translate RG governance, compliance, and business needs into RG product requirements. This involves refining detection rules, enhancing intervention design, and exploring proactive harm prevention features while collaborating closely with Product, Compliance, Data, Operations, and Commercial teams.
- Provide RG expertise across the end-to-end rollout of the detection and intervention system, including definition of requirements, system calibration, output validation, and enhancement implementation.
- Maintain accurate, up-to-date documentation as the single source of truth for system configuration and performance across all markets.
- Drive cross-market alignment while respecting market-specific adjustments.
- Serve as the point of reference for business stakeholders on system performance and quality.
- Own and proactively define the System QA framework across markets, including calibration checks, performance monitoring, stakeholder feedback, and identification of system improvement opportunities.
- Drive continuous optimisation by assessing system effectiveness from both an RG and wider stakeholder perspective, ensuring the right metrics, insights, and controls are in place to demonstrate performance.
- Collaborate cross-functionally on system enhancements that strengthen both player protection and business value.
- Build internal trust through educational sessions and clear communication on how the system works.
- Help stakeholders access and understand the data they need on system performance.
- At least 3 years of RG experience in regulated environments (required).
- Demonstrated understanding of RG detection systems and player intervention workflows (required).
- Genuine passion for both player protection and customer experience (nice-to-have).
- Strong cross-stakeholder collaboration skills and ability to navigate diverse perspectives (nice-to-have).
- Comfortable delivering training and building stakeholder understanding (nice-to-have).
- Strategic analytical thinking; ability to translate data insights into actionable solutions (nice-to-have).
- Meticulous approach to documenting (nice-to-have).
- Solution-oriented, self-starter with a positive, can-do attitude (nice-to-have).
- Learning and development opportunities
- Social events and activities
- Inclusion networks
- Employee Assistance Programme
- Private medical insurance
- Long service awards
- Pension
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.