Romanian Speaking Customer Service Agent
As a FDJ United Customer Service Agent, the successful candidate will join a global team of over 200 agents supporting nine brands worldwide. The role involves engaging with customers from across the globe to assist with inquiries and ensure satisfaction by providing a high-quality gambling experience. Through channels such as live chat and email, the agent plays a crucial role in building and maintaining positive customer relationships.
This position requires a candidate who is tech-savvy, customer-oriented, and possesses excellent communication skills. The role demands patience, empathy, and the ability to remain calm and professional in challenging situations. Based in Malta, this position offers the opportunity to work in an online gambling environment and contribute to a team dedicated to delivering safe and entertaining experiences.
- Deliver Romanian and English language customer support across LiveChat and email.
- Enable players with quality solutions in a timely, personal, and professional manner that exceeds expectations.
- Guide players through the website and mobile app platform while assisting them in using services and products.
- Share knowledge, contribute to team projects, and identify innovative practices that improve customer support activities.
- Work closely with other departments including Player Safety, Payments, and CRM to ensure a positive and safe gambling experience.
- Speak on behalf of customers by providing useful feedback on their experiences.
- Support colleagues and contribute to a great team atmosphere.
- Fluency in Romanian and English, both spoken and written (required).
- Responsible and reliable team player (required).
- Experience of complex problem solving (required).
- Ability to multi-task in a fast-paced environment (required).
- Good understanding of basic internet and technical concepts (required).
- 500 Euro per year well-being allowance.
- 24 days holiday plus public holidays.
- Subsidised meals.
- Flexible hybrid working (office/home).
- 6 weeks fully remote working.
- Anniversary awards.
- Private health insurance.
- Dedicated career development plan.
- Learning and development opportunities.
- Social events and activities.
- Inclusion networks.
- Employee Assistance Programme.
- Long service awards.
- Pension.
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.