Helpdesk Technician N2 - M/F - Permanent Contract
FDJ UNITED is looking for a Helpdesk Technician N2 to join their team. The role involves taking calls, gathering user needs, qualifying and resolving level 2 requests and incidents escalated by the level 1 service, using existing procedures.
The technician will install, configure, and troubleshoot hardware and software remotely. They will occasionally intervene on servers, the network, and client databases in conjunction with N3 technicians. They will analyse the quality of services provided to users and technological choices to better meet their needs and ensure compliance with company standards and procedures.
- Take calls, gather user needs.
- Qualify and resolve level 2 requests and incidents escalated by the level 1 service, using existing procedures.
- Install, configure, and troubleshoot hardware and software remotely.
- Occasionally intervene on servers, the network, and client databases in conjunction with N3 technicians.
- Analyse the quality of services provided to users and technological choices to better meet their needs.
- Ensure compliance with company standards and procedures.
- Excellent verbal communication and good written expression (required).
- Several years of experience in technical customer support (required).
- Aptitude for IT (required).
- Autonomy and proactivity (required).
- Rigour and analytical skills (required).
- Health insurance
- 100 days of remote working per year
- Restaurant vouchers
- Training and professional development
- Private medical insurance
- Long service awards
- Pension
FDJ United is one of Europe's largest gaming and betting groups, formed after French lottery operator La Française des Jeux (FDJ) acquired Kindred Group - the company behind Unibet - in 2024 and rebranded the enlarged group in 2025. Headquartered in Boulogne-Billancourt, France, it operates lottery, online sports betting, casino and poker across multiple European markets and Australia. Its portfolio includes well-known online brands such as Unibet, 32Red and Maria Casino, alongside FDJ's French lottery and retail network. The group is listed on the Euronext Paris exchange.