Customer Service Officer
Flutter International is seeking a Customer Service Officer to join the team in Tbilisi, Georgia. This role focuses on providing seamless support for players within the iGaming and sports betting sector, ensuring that every interaction exceeds customer expectations.
The successful candidate will be responsible for managing customer queries through digital channels while maintaining a proactive approach towards risk and responsibility. The role requires a balance of understanding, protection, and passion to create an unrivalled experience for every customer.
- Handle Customer queries and Problems via Digital Channels, based on the customer contact, gaming profile, gaming history.
- Escalate Customer Problems based on predefined procedure.
- Categorize Customer Contacts.
- Own and develop appropriate information and knowledge on company product, procedure and campaigns in timely manner.
- Delivery of company products based on company approved communication style/ method.
- Comply to main CS KPIS: communication index, competence index, adherence.
- 30 days annual leave as standard.
- Excellent parental leave policy.
- Flexible working opportunities.
- Pension benefits.
- Training and career progression opportunities.
Flutter International is the international division of Flutter Entertainment, the world's leading online sports betting and gaming company. It operates a portfolio of brands including PokerStars, Betfair International, Adjarabet, Sisal, Snai, Betnacional, Junglee Games and MaxBet across markets outside the UK, Ireland, US and Australia. The division combines world-class brands with global scale and a challenger mindset, drawing on shared capabilities the group calls the "Flutter Edge". Flutter Entertainment is listed on the New York Stock Exchange and London Stock Exchange.