Delivery Manager
The Delivery Manager is a high-level role within a tribe at Flutter International, responsible for cross-squad delivery management. It is analogous to a Release Train Engineer as defined in the SAFe framework. The role takes charge of defining delivery scope, coordinating squads to deliver value, and acting as a chief Scrum Master to ensure the development process is managed optimally.
This role directly manages a team of Scrum Masters within a tribe and works closely with the PMO tribe to provide centralised governance on the tribe's SDLC and Ways of Working. The focus is on the human and cultural aspects, ensuring alignment between strategy and execution.
- Manage and optimise the flow of value through cross-platform releases.
- Establish and communicate annual calendars for Iterations and Program Increments (PIs).
- Facilitate PI planning, tribe-wide backlog refinement, and roadmap preparation.
- Assist in tracking the execution of features and capabilities.
- Facilitate periodic synchronisation events as necessary throughout the development process.
- Ensure that leaders, teams, and Scrum Masters follow agile practices and mindsets, providing support and training on organisational-wide agreed standards and practices where necessary.
- Work with tribe leadership and other stakeholders to help ensure strategy and execution alignment.
- Handle communication and collaboration with other tribes to identify risks, effectively remove impediments, and resolve dependencies.
- Support and collaborate with the Head of Engineering of a tribe to define and track the roadmap.
- Support and collaborate with the Head of Engineering of a tribe to prepare quarterly reviews.
- Track agile metrics for the tribe and all its squads and review them with relevant stakeholders.
- Implement and manage agile SDLC process and relevant tooling across the platform to improve efficiency and maximise value.
- Directly manage Scrum Masters of the tribe, including regular one-to-ones, performance management, mentoring, guidance, and probation follow-through.
- Participate in the recruitment process to hire Scrum Masters for the squad.
- Liaise with Solution Architects early or prior to new platform-wide solution implementation to get alignment on technical approaches.
- Ensure the teams are set up and delivering on their roadmap aligned to Singulars Vision & Mission.
- Liaise with Operations teams to ensure problems, incidents & bugs are also getting roadmap time and there is a balance between new features and operating products to agreed SLAs.
- Provide leadership and direction where necessary, implement team goals or objectives, supervise, train or guide team members, mediate any interpersonal issues, inspire and motivate team members, provide effective feedback, and manage remote teams.
- 5+ years of Delivery/Project/Programme Management Experience (required)
- Experience working with SaaS products (required)
- Experience with iterative, value-driven product releases (required)
- Experience working with cross-functional teams in a technology domain (required)
- Proficiency with Atlassian tools (especially JIRA & Confluence) (required)
- Good understanding of Agile frameworks and their differences (required)
- Proficiency in formal communication (required)
- Proficiency with common collaboration tools: Google Docs, Slack, Skype (required)
- Advanced level of English Language (required)
- Knowledge of SAFe framework (preferred)
- Development or QA background (preferred)
- Knowledge of software QA methodologies and experience with test plan implementation (preferred)
- Proficiency in designing sequence diagrams, activity diagrams, flowcharts (preferred)
- ITIL Certification (preferred)
- Professional Scrum Master (PSM) Certificate 1/2/3 (required)
- Highly developed leadership skills (required)
- Highly developed presentation skills (required)
- Analytical mindset with strong reasoning skills (required)
- Excellent comprehension skills (required)
- Sharp mind, fast thinker (required)
- Strong Organisational and time management skills (required)
- Strong negotiation skills (required)
- Strong Problem-solving skills (required)
- Excellent verbal and written communication skills (required)
- Ability to work under pressure (required)
- 30 days annual leave as standard
- Excellent parental leave policy
- Flexible working opportunities
- Pension benefits
- Training and career progression opportunities
Flutter International is the international division of Flutter Entertainment, the world's leading online sports betting and gaming company. It operates a portfolio of brands including PokerStars, Betfair International, Adjarabet, Sisal, Snai, Betnacional, Junglee Games and MaxBet across markets outside the UK, Ireland, US and Australia. The division combines world-class brands with global scale and a challenger mindset, drawing on shared capabilities the group calls the "Flutter Edge". Flutter Entertainment is listed on the New York Stock Exchange and London Stock Exchange.