E-commerce Project Manager (Maternity Cover) Fixed Term
Flutter International is looking for an E-commerce Project Manager to join the Merchandising team in Sofia, Bulgaria. This role is responsible for overseeing the planning, execution, and delivery of e-commerce projects while working with cross-departmental teams and third-party partners to ensure the store operates efficiently and provides an improved customer experience.
The role follows a hybrid working approach, allowing for a combination of working from home and working in our modern offices. This position suits a self-motivated individual with a positive, can-do attitude, strong attention to detail, and a willingness to learn.
- Lead e-commerce platform projects.
- Define project scope, timelines, and deliverables.
- Ensure all tasks are completed on time, within budget, and meet quality standards.
- Coordinate with internal teams (social, blog, loyalty, lifecycle, customer support).
- Manage relationships with third-party service providers.
- Ensure clear communication across all stakeholders.
- Oversee the development and maintenance of the e-commerce platform.
- Ensure platform functionality, usability, and overall performance.
- Identify and troubleshoot platform issues and resolve them efficiently.
- Monitor performance of implemented automated solutions and identify process automation opportunities.
- Collaborate with marketing teams on promotional campaigns and product launches.
- Ensure integration of promotional content on the platform.
- Track campaign performance and suggest improvements.
- Monitor key e-commerce performance metrics (sales, transactions, traffic, conversion rates).
- Generate regular reports on project progress, sales, and customer engagement.
- Use data insights to inform decisions and enhancements.
- Identify opportunities to improve platform functionality and customer experience.
- Conduct post-launch reviews to assess successes and areas for improvement for future implementations.
- Ensure all project deliverables are up to standards and align with the brand and customer expectations.
- Stay up to date on e-commerce best practices, tools, and emerging technologies.
- Experience delivering complex e-commerce or digital projects from concept through to launch (required).
- Strong project management skills with the ability to prioritise, organise and execute multiple initiatives simultaneously (required).
- Excellent stakeholder management skills, with the confidence to collaborate across teams and external partners (required).
- A strong understanding of e-commerce platforms, digital customer journeys and online retail operations (required).
- An analytical mindset, using data and insights to drive informed decisions and continuous optimisation (required).
- A passion for improving customer experience through process improvement, automation and platform enhancements (required).
- Exceptional communication skills and the ability to influence and build relationships across all levels of the business (required).
- A proactive, solutions-oriented approach with excellent problem-solving abilities (required).
- High attention to detail and a commitment to delivering quality in everything you do (required).
- A growth mindset, curiosity for emerging technologies and a desire to continuously improve how we work (required).
- Discretionary annual bonus
- 30 days paid leave
- Health and Dental Insurance for you, your partner and your children (if you all live at the same address)
- Personal life insurance and disability coverage
- Wellbeing fund
- Continuous learning support for certifications and career growth
- 550 EUR gift for newborn family member
- 26 weeks Maternity leave at 100% pay
- 4 week secondary (Paternity) leave at 100% pay, no eligibility period applies
- A sports card membership valid across the country
- Discounts as a compliment form us among different services
- Monthly food vouchers
Flutter International is the international division of Flutter Entertainment, the world's leading online sports betting and gaming company. It operates a portfolio of brands including PokerStars, Betfair International, Adjarabet, Sisal, Snai, Betnacional, Junglee Games and MaxBet across markets outside the UK, Ireland, US and Australia. The division combines world-class brands with global scale and a challenger mindset, drawing on shared capabilities the group calls the "Flutter Edge". Flutter Entertainment is listed on the New York Stock Exchange and London Stock Exchange.