End User & Technical Support Specialist (Maternity Leave Replacement)
Flutter International is looking for a dynamic End User & Technical Support Specialist (1 year contract due to Maternity Leave Replacement) to join its End User & Technical Support Department. The role focuses on providing technical assistance to employees by troubleshooting hardware and software issues.
The selected candidate will manage support tickets, install and configure software, maintain IT equipment, and ensure smooth system operations. As the first point of contact for technical issues, this role offers solutions and helps maintain a stable IT environment for the organisation.
- Efficiently resolve trouble tickets via phone and chat in both Italian and English.
- Process IMAC requests utilising IT Service Management tools.
- Administer user accounts and manage licensing operations using the Microsoft 365 Suite for both on-premises and cloud environments.
- Configure and administer devices using Microsoft Endpoint Configuration Manager (MECM/SCCM) for Windows and Microsoft Intune for Windows (co-managed), macOS, Android, and iOS operating systems.
- Implement OS, applications, configurations, and policies deployment across multiple devices.
- Minimum of 1 years of experience as a Help Desk or in a similar role (required).
- High school diploma or equivalent (required).
- Associate's degree or technical certification in a related field (nice-to-have).
- Ability to provide remote support with a focus on high levels of service quality (required).
- Flexibility to work in rotating shifts and adapt to varying schedules (required).
- Able to work in a team and availability for quick transfers (required).
- Proficiency in Italian and English is essential (required).
- Experience with device configuration and user administration through Microsoft 365 Suite, MECM (SCCM), and Microsoft Intune (preferred).
- 1 year Contract
- Food Allowance
- Pension Fund
- Company Owned Devices (laptop and business mobile phone)
- Flexible working hours and the possibility of smart-working (according to the company's internal policy)
- 24 Extra Hours Paid Leave
- Preferential treatment on products offered by Intesa Sanpaolo bank
- Supplementary Private Health Insurance and consultation with the company doctor
- Flutter Sharesave Plan
- An inclusive work environment and participate in all initiatives focused on Diversity & Inclusion
- Psychological well-being: online meditation courses, medical online service, and counseling service thanks to the support of certified psychologists and coaches
- Continuous learning for soft and hard skills (es. Learn / Platform, Training)
- Support for parents and children and new mothers’ contributions
- Volunteering during your working hours
Flutter International is the international division of Flutter Entertainment, the world's leading online sports betting and gaming company. It operates a portfolio of brands including PokerStars, Betfair International, Adjarabet, Sisal, Snai, Betnacional, Junglee Games and MaxBet across markets outside the UK, Ireland, US and Australia. The division combines world-class brands with global scale and a challenger mindset, drawing on shared capabilities the group calls the "Flutter Edge". Flutter Entertainment is listed on the New York Stock Exchange and London Stock Exchange.