HR Operations Partner (Workday - Hire to Retire)
Flutter International is seeking a HR Global Virtual Hub Support Partner to join the People Services team in the new shared capability centre based in Hyderabad. This role integrates into the broader global operating model and plays a key part in delivering core HR transactional support and query management through the Workday solution.
The HR Global Virtual Hub Support Partner acts as the first point of contact for employees regarding HR queries and transactional support. The role involves managing and resolving employee enquiries triaged through the Workday Help case management tool, guiding employees to self-serve channels, and escalating complex issues to specialist support services when necessary.
- Develop engaging and interactive training materials, including e-learning.
- Act as the go-to resource for how-do-I type questions sent through the Workday Help case management tool for employees across UK&I, International, and Group divisions.
- Manage and process HR hire to retire transactions in Workday, including complex transactions and mass data uploads, in alignment with established Flutter practices.
- Escalate employee queries to the appropriate teams where local, escalated, or specialist support is required.
- Monitor the completion of employee queries end-to-end and identify opportunities to improve processes and services.
- Provide support to specific HR-led projects and initiatives as cascaded down from HR Global Virtual Hub management.
- Collaborate with other Global HR Virtual Hub Support Partners to deliver a consistent, high-quality employee experience while maintaining compliance with Flutter standards.
- Build knowledge of location and division-specific practices to improve future service delivery.
- Monitor progress against SLAs and delivery against agreed scope, performance, and timelines.
- Achieve key performance indicator goals and objectives in line with organisational goals.
- Manage confidential and sensitive employee information and adhere to strict data privacy standards.
- Escalate broken processes and employee experiences while finding new ways to improve resolution speed.
- Respond quickly and accurately to queries from customers via phone, web case, and chat to provide issue resolution.
- Experience working with Workday (required).
- Experience working within HR Operations with knowledge of employee lifecycle processes (preferred).
- Proven ability to support employees across the globe, taking into account local nuances (required).
- Demonstrated ability to maintain confidentiality and manage sensitive data and employee matters (required).
- Comfort navigating through and processing transactions in an HR enterprise system (required).
- Excellent written communication skills (required).
- Analytical mindset with ability to identify and solve problems (required).
- Focused on employee experience and efficient process delivery (required).
- 3+ years using case management systems (required).
- Ability to work in a 24/7 environment including night and rotational shifts (required).
- Bachelor’s degree (required).
- 3+ years of relevant experience (required).
- Access to Learnerbly, Udemy, and a Self-Development Fund for upskilling.
- Career growth through Internal Mobility Programs.
- Comprehensive Health Insurance for you and dependents.
- Well-Being Fund and 24/7 Assistance Program.
- Hybrid working model with 2 office days per week.
- Flexible leave policies including maternity, paternity, and sabbaticals.
- Free meals and cab allowance.
- Home Office Setup Allowance.
- Employer PF contribution, gratuity, Personal Accident, and Life Insurance.
- Sharesave Plan to purchase discounted company shares.
- Volunteering leave and team events.
- Recognition through the Kudos Platform and Referral Rewards.
- 30 days annual leave as standard.
- Pension benefits.
Flutter International is the international division of Flutter Entertainment, the world's leading online sports betting and gaming company. It operates a portfolio of brands including PokerStars, Betfair International, Adjarabet, Sisal, Snai, Betnacional, Junglee Games and MaxBet across markets outside the UK, Ireland, US and Australia. The division combines world-class brands with global scale and a challenger mindset, drawing on shared capabilities the group calls the "Flutter Edge". Flutter Entertainment is listed on the New York Stock Exchange and London Stock Exchange.