Production Quality Associate Manager
Flutter International is seeking a Planning and Governance Specialist to join the Planning and Governance Department. This role is responsible for real-time monitoring, ensuring smooth operational workflows, and maintaining the integrity of workforce data.
The specialist focuses on generating reports, validating data accuracy, and identifying discrepancies during daily rotations. By providing real-time insights and flagging operational issues to leadership, the role ensures that business needs are met through effective queue management and performance tracking.
- Monitor real-time adherence and workforce performance, escalating issues as needed.
- Send daily, hourly, and ad-hoc reports via email to relevant stakeholders.
- Update and validate reports to ensure data accuracy and consistency.
- Proof-check workforce data, identifying and reporting discrepancies.
- Communicate with operational teams to ensure real-time adjustments align with business needs.
- Support queue management by tracking service levels, occupancy, and agent performance.
- Assist in maintaining workforce management system data integrity.
- Participate in daily team rotations, ensuring all reports and monitoring tasks are completed.
- Collaborate with WFM Leads to improve reporting processes and efficiency.
- Bachelor’s degree in business administration, Operations, or a related field (preferred).
- 1+ years of experience in workforce management, real-time monitoring, or reporting (required).
- Experience with WFM software such as Calabrio or Zucchetti (nice-to-have).
- Proficiency in Excel including VLOOKUP, pivot tables, and conditional formatting (required).
- Understanding of workforce management tools and real-time tracking systems (required).
- Ability to process and verify large volumes of data efficiently (required).
- Strong attention to detail and accuracy in reporting (required).
- Effective communication and collaboration with internal teams (required).
- Ability to work in a fast-paced, real-time operational environment (required).
- Problem-solving skills for identifying and escalating reporting discrepancies (required).
- Fluent in Italian language, both written and spoken (required).
- Good understanding of English language (required).
- Permanent contract.
- Food Allowance.
- Pension Fund.
- Company Owned Devices including a laptop and business mobile phone.
- Flexible working hours and the possibility of smart-working according to company policy.
- 24 Extra Hours Paid Leave.
- Preferential treatment on products offered by Intesa Sanpaolo bank.
- Supplementary Private Health Insurance and consultation with the company doctor.
- Flutter Sharesave Plan.
- Access to an inclusive work environment with Diversity and Inclusion initiatives.
- Psychological well-being support including online meditation, medical services, and counseling.
- Continuous learning opportunities for soft and hard skills.
- Support for parents, children, and new mothers.
- Volunteering opportunities during working hours.
Flutter International is the international division of Flutter Entertainment, the world's leading online sports betting and gaming company. It operates a portfolio of brands including PokerStars, Betfair International, Adjarabet, Sisal, Snai, Betnacional, Junglee Games and MaxBet across markets outside the UK, Ireland, US and Australia. The division combines world-class brands with global scale and a challenger mindset, drawing on shared capabilities the group calls the "Flutter Edge". Flutter Entertainment is listed on the New York Stock Exchange and London Stock Exchange.