Sports Trading Operations Executive
As an Executive in the UKI Sports Operations Team, the individual will be part of a dynamic team that supports the biggest products across UKI Trading. They will ensure the smooth functioning of the Sportsbook products for the three UKI brands on sports like Darts, Cricket, Golf, Rugby GAA and many more, from market creation right through to issue resolution, making quality real-time decisions to enhance customer satisfaction and business performance.
The role demands a critical and solution-oriented problem solver, focused on continuously improving the experience of the customers. Comprehensive training across all trading operations facets is provided. The individual will collaborate across various departments, including Tech, Global Trading, Commercial, Customer Service, and Product, to drive operational improvements that enhance the customer experience. They will form part of a team that takes full end-to-end ownership of their operational area, spanning market creation, live management, settlement, post-settlement issue resolution and retrospective reporting and analysis.
- Ensure the smooth functioning of the Sportsbook products for the three UKI brands on sports like Darts, Cricket, Golf, Rugby GAA and many more.
- Manage market creation, live management, settlement, post-settlement issue resolution and retrospective reporting & analysis.
- Make quality real-time decisions to enhance customer satisfaction and business performance.
- Actively seek new ideas and collaborate with colleagues to offer an innovative and exciting betting experience to over 1 million customers.
- Collaborate across various departments, including Tech, Global Trading, Commercial, Customer Service, and Product, to drive operational improvements that enhance the customer experience.
- Customer focused, always (required)
- Proactive and methodical approach to identifying and resolving issues both for customers and the business (required)
- General sporting knowledge and basic bookmaking understanding (required)
- Analytical ability to think critically and solve problems creatively (required)
- Outstanding attention to detail, ensuring all aspects of the role are meticulously handled, whilst striving to deliver operational excellence, always (required)
- Exceptional decision maker, particularly in fast-paced, high-pressure situations (required)
- Solution orientated, with experience in identifying struggles in current processes and proposing solutions to address these (required)
- Organisational skills and ability to handle multiple tasks simultaneously while ensuring a high standard is maintained and timelines are met (required)
- Individual who interacts in an inclusive way with the rest of the team, demonstrating respect for different opinions or viewpoints (required)
- Growth mindset, with a keen interest in personal and professional development (required)
- Flexible ways of working – home or office, it’s your choice!
- 1,000 pound learning fund
- Bonus Scheme
- Pension contribution scheme
- Private healthcare
- Access to thousands of Udemy courses
- Invest via the Company Sharesave Scheme
- 16 hours paid volunteering time per year
- Unlimited holiday
Flutter UK & Ireland is the UK and Ireland division of Flutter Entertainment, the world's leading online sports betting and iGaming company. It brings together some of the biggest brands in the betting and gaming industry, including Betfair, Paddy Power, Sky Betting & Gaming and tombola. The division employs thousands of colleagues across hundreds of teams, creating entertainment for millions of customers each week. Headquartered in Leeds, it operates as part of the wider Flutter group, which is listed on the New York and London stock exchanges.