Customer Support Representative
Gamdom is looking for a Customer Support Representative to join its growing team and help deliver a fast, reliable, and high-quality experience to customers. In this role, the individual will be the first point of contact for customers across Casino, Sports, and eSports products.
The representative will handle inquiries through chat and email, help resolve account and payment-related questions, troubleshoot issues, and ensure customers receive clear and accurate support. Gamdom is looking for someone who is customer-focused, confident using technology, and comfortable working in a fast-paced environment.
- Provide professional and efficient customer support via live chat and email.
- Handle a wide range of customer inquiries, including deposits and withdrawals, payment methods, promotions, betting settlements, account questions, and company policies.
- Investigate customer issues, identify appropriate solutions, and ensure concerns are resolved efficiently.
- Assist customers with technical and account-related issues, providing clear step-by-step guidance where needed.
- Develop a strong understanding of Casino, Sports, and eSports products, as well as internal processes and policies.
- Maintain a high standard of communication and ensure customers receive accurate, clear, and helpful information.
- Identify when an issue requires escalation and ensure it is passed to the appropriate team with all relevant information.
- Work closely with colleagues across different teams to resolve customer issues and provide a consistent customer experience.
- Stay up to date with product updates, promotions, procedures, and other changes that may affect customers.
- Work independently, prioritise tasks effectively, and make sound decisions when handling customer requests.
- Previous experience in customer support, customer service, or a similar role (required).
- Strong written and verbal English communication skills (required).
- A customer-first mindset and a genuine interest in helping people (required).
- Strong problem-solving skills and attention to detail (required).
- Comfortable working with different software, systems, and online tools (required).
- Ability to quickly learn new products, processes, and technologies (required).
- Ability to remain calm and professional when handling challenging or complex customer situations (required).
- Comfortable working independently while also being a strong team player (required).
- Interest in iGaming, sports, eSports, or online gaming (required).
- Cryptocurrency knowledge or previous experience (nice-to-have).
- Previous iGaming experience (nice-to-have).
- Additional fluency in Turkish, French, Spanish, or Japanese (nice-to-have).
- Willingness to work rotating shifts as part of a 24/7 support operation (required).
- Fully remote - work from anywhere in the world
- 25 days of PTO
- Equipment allowance
- Flexible remote working environment
- Opportunity to work with an international team across multiple markets
Gamdom is an online crypto casino and sportsbook founded in 2016 and licensed in Curaçao. The platform offers thousands of casino games, a range of in-house "Originals", and sports betting, with a strong focus on cryptocurrency payments and a community-driven experience. It is operated by Smein Hosting N.V. and headquartered in Willemstad, Curaçao. Gamdom is recognised as one of the larger crypto-focused gambling sites globally.