Payments & Fraud Lead
Gamdom is looking for a Payments & Fraud Lead to own the day-to-day payments operation and lead the team responsible for processing player withdrawals accurately, securely, and on time. The role combines payments operations with fraud and abuse prevention, helping protect the business and its players while keeping the withdrawal experience fast, smooth, and reliable.
The successful candidate will manage the end-to-end withdrawal flow, oversee fraud prevention strategies, and provide leadership to the payment agents. This position requires a proactive approach to balancing operational efficiency with robust security measures in a fast-paced, international environment.
- Manage the end-to-end withdrawal flow, ensuring requests are reviewed, approved, and paid within agreed timeframes.
- Monitor platform and processor balances to ensure sufficient liquidity for payouts and flag potential shortfalls before they affect players.
- Track processing volumes, performance, and turnaround times, stepping in when volumes spike or issues arise.
- Identify and escalate operational issues promptly and follow them through to resolution.
- Help improve payment processes and workflows to make withdrawals faster and more efficient.
- Proactively monitor player activity and transactions to detect fraud, bonus abuse, multi-accounting, collusion, and other suspicious patterns.
- Investigate suspicious accounts and transactions and make decisions around holds, reviews, and escalations.
- Work with relevant teams to identify and close gaps in promotions, payments, and account rules that could be exploited.
- Stay up to date with emerging fraud tactics across crypto and iGaming and adapt controls accordingly.
- Balance fraud prevention with a smooth and efficient player experience.
- Lead and develop the team of payment agents, setting priorities, shifts, and quality standards.
- Coach agents on approvals, holds, investigations, and escalations to ensure decisions are handled consistently.
- Monitor team performance and provide ongoing feedback and support.
- Own team performance against key targets such as payout speed, accuracy, operational quality, and fraud detection.
- Work closely with VIP, Customer Support, and Portfolio Management to resolve player-facing payment issues.
- Provide Product and Business teams with input on fraud risks, payment issues, and areas of friction in the withdrawal experience.
- Share payment and fraud trends, operational issues, and key performance insights with leadership.
- Work cross-functionally to resolve payment and fraud-related issues quickly and effectively.
- Experience in payments operations, fraud, or risk, ideally within iGaming, crypto, fintech, or a similar high-volume environment (required).
- Solid understanding of withdrawal flows, payment processing, balance and liquidity management (required).
- Proven track record of identifying and preventing fraud and abuse (required).
- Experience leading or managing a team, or clear readiness to take on team leadership responsibilities (required).
- Strong analytical and decision-making skills, with the ability to make sound decisions under time pressure (required).
- Comfortable working with transaction data and investigating unusual activity (required).
- Strong communication skills and the ability to coordinate effectively across different teams (required).
- Proactive, hands-on approach with a strong sense of ownership (required).
- Familiarity with crypto payments and on-chain transaction monitoring (required).
- Exposure to AML and KYC processes (required).
- Experience with fraud detection or transaction monitoring tools (required).
- Strong understanding of fraud and payment data analysis (required).
- Fully remote work.
- 25 days of paid time off.
- Equipment allowance.
- A fast-paced, international environment with a high level of ownership and autonomy.
- The opportunity to make a direct impact on payments, fraud prevention, and the player experience.
Gamdom is an online crypto casino and sportsbook founded in 2016 and licensed in Curaçao. The platform offers thousands of casino games, a range of in-house "Originals", and sports betting, with a strong focus on cryptocurrency payments and a community-driven experience. It is operated by Smein Hosting N.V. and headquartered in Willemstad, Curaçao. Gamdom is recognised as one of the larger crypto-focused gambling sites globally.