People Operations Manager
Games Global is seeking an individual to act as the local People Operations lead for the Swieqi, Malta location. This role involves owning the delivery of People Operations and providing hands-on advisory support to the workforce.
The position combines operational accountability with business partnering, ensuring that people processes are delivered effectively. The successful candidate will ensure that employees have a positive experience while supporting the business with compliant, streamlined, and commercially appropriate people solutions.
- Own the delivery of People Operations within the location, ensuring quality and consistency.
- Act as the primary escalation point for People-related operational issues.
- Act as a coach to managers.
- Ensure effective execution of core processes (onboarding, lifecycle changes, exits etc).
- Ensure alignment with global standards and governance.
- Identify opportunities to improve efficiency, processes, and employee experience locally.
- Build strong relationships with business leaders and managers in your location.
- Act as a trusted advisor on people-related matters.
- Coach managers on leadership capability, team effectiveness, and people management.
- Support workforce planning, including headcount planning and organisational design.
- Support delivery of performance management processes (goal setting, reviews, feedback cycles).
- Partner with managers to identify and develop talent within the business.
- Support engagement initiatives and action planning based on employee feedback.
- Coordinate with central team on development and learning initiatives.
- Partner with global Recruiter to deliver recruitment for the location.
- Work with managers to prepare role profiles, and ensure effective and timely hiring processes.
- Screen candidates, conduct interviews, and provide hiring recommendations.
- Ensure adherence to recruitment processes, governance, and employer branding standards.
- Advise and support managers on employee relations issues, including performance, conduct and grievances.
- Ensure compliance with local employment law, internal policies, and governance standards.
- Manage sensitive issues with confidentiality and professionalism.
- Escalate complex or high-risk cases where appropriate.
- Support the implementation of organisational changes at a local level.
- Guide managers through change processes, ensuring clear communication and minimal disruption.
- Help maintain engagement and stability during periods of change.
- Use data to identify trends and inform decision making.
- Monitor key HR metrics such as absenteeism, turnover, and engagement, and recommend actions to address trends.
- Provide insights to both local leadership and central People team.
- Support reporting requirements as needed.
- Support the delivery of annual Reward processes (e.g. pay review, bonus).
- Act as payroll contingency when required.
- Support the promotion process.
- Contribute to and support ad hoc Reward projects as required.
- Experience supporting business leaders and managing ER cases (required).
- 3-5 years generalist HR experience (required).
- Proven ability to build strong relationships with senior leaders and influence decision-making (required).
- Experience leading and managing HR projects and initiatives from conception to implementation (required).
- Ability to work effectively in a fast-paced environment and manage multiple priorities (required).
- Must be 18 years of age or older (required).
Games Global is a business-to-business supplier of online casino games and content, headquartered in Douglas, Isle of Man. Established in 2021, it acquired Microgaming's iGaming portfolio and Quickfire distribution business in 2022, giving it one of the largest slot-game catalogues in the industry - thousands of titles distributed to hundreds of operators. The company aggregates content from its own studios and a network of independent developers, supplying regulated markets worldwide. It was founded by former IGT and Lottomatica executive Walter Bugno.