Service Owner: Programme and Business Analysis Management
Games Global is seeking a strategic leader to serve as a Service Owner for Programme and Business Analysis Management. This role involves taking ownership of a critical service area that underpins the successful delivery of strategic business initiatives. The successful candidate will shape strategy, lead experienced professionals, and influence executive stakeholders to ensure the execution of complex programmes that drive meaningful business outcomes.
As a Service Owner, the individual will be responsible for the end-to-end performance, delivery, and continuous improvement of Programme Management and Business Analysis services. The role requires a focus on aligning strategic initiatives with business objectives while fostering a culture of innovation, collaboration, and delivery excellence.
- Lead and develop a high-performing team of Business Analysts, Programme Managers, and Project Managers.
- Own the end-to-end delivery, performance, and continuous improvement of Programme and Business Analysis services.
- Drive the successful delivery of strategic business initiatives and ensure measurable business value is achieved.
- Establish service strategies, roadmaps, objectives, and performance measures aligned to organisational goals.
- Lead complex, multi-workstream programmes from initiation through to delivery and benefits realisation.
- Manage programme scope, budgets, timelines, resources, risks, dependencies, and governance structures.
- Partner with senior leaders and executive stakeholders to drive strategic alignment and decision-making.
- Ensure business requirements are effectively defined, analysed, validated, and translated into successful business outcomes.
- Champion business analysis standards, methodologies, and best practices across the organisation.
- Drive service excellence through data-driven decision-making, KPI management, and continuous improvement initiatives.
- Oversee service management activities, including SLA management, incident management, change management, and operational performance.
- Coach, mentor, and develop team members while creating clear succession and career development plans.
- Relevant tertiary qualification in IT, Engineering, Business, or a related field (required)
- Programme or Project Management certification (PMP, PRINCE2, MSP, Agile, or SAFe) (required)
- Business Analysis certification (CBAP, CCBA, BCS Business Analysis, or similar) (required)
- Minimum 5 years proven people leadership experience, including direct line management of a team (required)
- Minimum 10 years' experience in the software industry (required)
- Minimum 8 years managing complex, multi-workstream programmes (required)
- Minimum 5 years' experience in Business Analysis (required)
- Proven experience delivering strategic initiatives that combine Business Analysis and Programme/Project Management (required)
- Strong stakeholder management experience, including engagement with senior leadership and executive teams (required)
- Experience leading cross-functional teams in fast-paced and complex environments (required)
- Strong understanding of Agile, Scrum, SAFe, Kanban, Waterfall, and hybrid delivery methodologies (required)
- Working knowledge of the Software Development Life Cycle (SDLC) (required)
- Experience in IT Service Management practices, including SLA, incident, problem, and change management (required)
- Strong commercial, financial, analytical, and problem-solving skills (required)
- Competitive salary and benefits package.
Games Global is a business-to-business supplier of online casino games and content, headquartered in Douglas, Isle of Man. Established in 2021, it acquired Microgaming's iGaming portfolio and Quickfire distribution business in 2022, giving it one of the largest slot-game catalogues in the industry - thousands of titles distributed to hundreds of operators. The company aggregates content from its own studios and a network of independent developers, supplying regulated markets worldwide. It was founded by former IGT and Lottomatica executive Walter Bugno.