Program Manager
Genius Sports is looking for a Program Manager to own the customer delivery journey, from implementation and go-live through to stable, ongoing operations. The successful candidate will serve as the delivery lead for assigned customers, collaborating with Commercial, Product, Engineering, and Operations teams to ensure every solution remains healthy and prepared for each new season.
This role requires a proactive professional capable of managing complex projects and cross-functional teams. The Program Manager will act as the primary point of contact for delivery, ensuring that customer needs are met while maintaining project timelines, budgets, and operational readiness.
- Lead customer implementations from kickoff through go-live, stabilisation and handover to ongoing operations.
- Build and maintain project plans, timelines, budgets and milestones.
- Coordinate teams across Commercial, Finance, Product, Engineering, Legal, Operations and Support, along with customers and external partners.
- Act as the main point of contact for delivery for assigned customers.
- Lead the response to complex, customer-impacting issues during live service, keeping stakeholders informed.
- Plan and run seasonal readiness, including testing, training and venue preparation.
- Manage risks, dependencies and change requests, and share lessons learned to improve delivery processes.
- Bachelor’s degree in Business, Engineering, Information Technology, Project Management or a related field, or equivalent practical experience (required).
- 5+ years of experience managing complex customer implementations, technical deployments or operational delivery in a customer-facing environment (required).
- Experience leading several customer projects and cross-functional initiatives at the same time (required).
- Strong stakeholder management skills, including with senior executives (required).
- Solid knowledge of project management methods, with experience managing plans, risks, issues and dependencies (required).
- Excellent communication, organisation and problem-solving skills (required).
- Experience with Jira, Confluence, Smartsheet, Microsoft Project or similar tools, and experience working with global teams in a fast-paced environment (required).
- Knowledge of sports technology, broadcast technology, SaaS, media or enterprise software (nice-to-have).
- Project management certification (PMP, PRINCE2, Agile or equivalent) (nice-to-have).
- Annualised salary of up to $120,000 USD.
- Eligibility for Genius Sports Group’s benefits plan.
- Support for employee wellbeing and professional development.
Genius Sports is a sports data and technology company that supplies official data, streaming, integrity and advertising services to sports leagues, sportsbooks and media companies. Founded in 2001 and headquartered in London, with a major office in New York and others worldwide, it is the official data partner of organisations including the NFL, English Premier League and FIBA. The company provides the technology that connects sports, betting and media businesses. Genius Sports is listed on the New York Stock Exchange.