Sports Customer Support Analyst
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights. The analyst plays a key role in delivering a seamless customer experience.
You'll handle incoming requests, support clients via Zendesk and work closely with internal teams to resolve issues and onboard new users. Alongside this, you'll monitor live match data and assist with troubleshooting in a fast-paced environment.
- Provide customer support via Zendesk.
- Prioritise and manage incoming requests.
- Collaborate with internal technical and onboarding teams to escalate issues.
- Assist with technical troubleshooting.
- Work in shifts (morning & afternoon, hybrid model).
- Excellent communication in fluent English (written & verbal) (required).
- Strong problem-solving with the ability to multitask & prioritise (required).
- Proactive, accurate, and able to perform under pressure (required).
- Confident with computer systems and tools (required).
- Previous customer support experience (nice-to-have).
- The monthly salary for this full-time role ranges from €1580 to €2100 gross.
- This role will also be eligible to take part in Genius Sports Group's benefits plan.
- Commitment to supporting employee wellbeing and helping you grow your skills, experience and career.
Genius Sports is a sports data and technology company that supplies official data, streaming, integrity and advertising services to sports leagues, sportsbooks and media companies. Founded in 2001 and headquartered in London, with a major office in New York and others worldwide, it is the official data partner of organisations including the NFL, English Premier League and FIBA. The company provides the technology that connects sports, betting and media businesses. Genius Sports is listed on the New York Stock Exchange.