Streaming Technical Support Analyst
Genius Sports is looking for a Streaming Technical Support Analyst to join the team powering fan engagement through smart ads, AI-driven broadcasts, and gamified experiences. This role supports the stability and quality of live video streams delivered from multiple venues.
The analyst will monitor real-time feeds, troubleshoot streaming issues, and work closely with internal teams and partners to resolve incidents quickly. The position requires focus, clear communication, and the ability to stay calm in live environments.
- Monitor live video streams to ensure stable, high-quality delivery to end users.
- Troubleshoot video streaming and technical issues in real time.
- Collaborate with internal teams and external partners to resolve incidents efficiently.
- Escalate complex or unresolved issues to senior team members or the Development Team when required.
- Communicate clearly with stakeholders, providing updates, resolutions, and technical feedback.
- Maintain and update the Knowledge Base with recurring issues and documented solutions.
- Support small projects or additional tasks assigned by your line manager or technical specialist.
- Good command of English, both written and spoken. (required)
- Strong communication and structured problem-solving skills. (required)
- Ability to stay calm and focused under pressure in live environments. (required)
- Confidence working independently and taking initiative when needed. (required)
- Good attention to detail and strong organisational skills. (required)
- Curiosity about technology and willingness to learn video streaming concepts. (required)
- Basic understanding of computer systems and troubleshooting processes. (required)
- Familiarity with tools such as Jira, AWS, or Jupyter Notebook. (nice-to-have)
- Exposure to video streaming, multimedia systems, live broadcasting, or API concepts. (nice-to-have)
- Experience in a support or service desk environment, or basic scripting knowledge in Python or JavaScript. (nice-to-have)
- Monthly salary ranging from €1910 to €2550 gross.
- Eligibility to take part in Genius Sports Group's benefits plan.
- Support for employee wellbeing and career development.
Genius Sports is a sports data and technology company that supplies official data, streaming, integrity and advertising services to sports leagues, sportsbooks and media companies. Founded in 2001 and headquartered in London, with a major office in New York and others worldwide, it is the official data partner of organisations including the NFL, English Premier League and FIBA. The company provides the technology that connects sports, betting and media businesses. Genius Sports is listed on the New York Stock Exchange.