Online Casino Manager
GiG is looking for a highly skilled and motivated individual to assume the role of Online Casino Manager within the commercial department. The Online Casino Manager plays a pivotal role in overseeing CRM, affiliate marketing, reporting, marketing, KYC, AML, and fraud departments while being responsible for day-to-day casino operations and taking ownership of commercial performance.
This position requires a strategic thinker with strong leadership qualities, decision-making expertise, and the ability to drive the team towards operational excellence.
- Manage day-to-day casino operations and drive commercial performance, tracking key KPIs including GGR, NGR, active players, bonus costs, and RTP.
- Oversee the game portfolio across all verticals (slots, live casino, table games), manage aggregator/provider relationships, coordinate new launches, and secure exclusive content.
- Collaborate with CRM and Marketing to design, execute, and evaluate promotions, tournaments, bonusing, and VIP/loyalty initiatives to maximize player lifetime value and ROI.
- Monitor provider, game, and player metrics to deliver actionable reporting, competitive benchmarks, and strategic growth recommendations to leadership.
- Align with Product, Tech, Payments, Marketing, and Customer Support to deliver operational initiatives and product enhancements on schedule.
- Ensure all casino operations, releases, and marketing campaigns adhere strictly to licensing conditions, local market regulations, and Responsible Gaming standards.
- 3–5 years of experience in online casino operations or commercial operations within an online gaming/gambling industry (required).
- Strong, hands-on understanding of core casino KPIs: GGR, NGR, RTP, bonus margins/costs, player conversion, retention, ARPU, and LTV (required).
- Proven track record managing relationships along with direct experience in lobby merchandising and game discovery (required).
- Demonstrated success designing, launching, and analysing ROI-focused promotions, tournaments, bonusing structures, and loyalty initiatives alongside CRM and Marketing teams (required).
- Ability to translate complex player, game, and financial data into clear commercial actions; advanced Excel proficiency and experience with BI platforms (required).
- Solid working knowledge of regulatory compliance, licensing frameworks, and Responsible Gaming safeguards (required).
- Great career development opportunities
- Hybrid working model
- International Health Insurance
- Health and Wellbeing Package (350 EUR per year)
- Birthday Day Off
- Me Time - 1 day off per year
Gaming Innovation Group (GiG) is a business-to-business supplier of cloud-based iGaming platform and sportsbook technology, headquartered in St Julian's, Malta. The company provides a player-account-management platform, a sportsbook and real-time data tools to online gambling operators across more than 30 regulated markets. Following a 2024 strategic split that separated its media arm (now Gentoo Media), GiG operates as GiG Software, focused on platform and sportsbook products. It maintains offices across Malta, Spain, the UK, Sweden, Brazil, Canada and the Philippines.