Billing Operations Manager
The client is a global iGaming brand and platform, accessible to players worldwide. The role combines the energy and speed of a startup with the clarity and structure of a well-established business. Processes, from product development to decision-making, are designed for maximum efficiency and impact.
This role is perfect for those who aim to monitor daily, weekly, and monthly billing KPIs to ensure stable payment performance. It involves investigating payment anomalies and resolving transactional issues, as well as optimising payment flows, provider distribution, and cashier performance. Collaboration with cross-functional teams to improve payment operations is key, ensuring high-quality payment processes and successful traffic launches.
- Monitor daily, weekly, and monthly billing KPIs to ensure stable payment performance.
- Investigate payment anomalies and resolve transactional issues.
- Optimize payment flows, provider distribution, and cashier performance.
- Collaborate with cross-functional teams to improve payment operations.
- Ensure high-quality payment processes and successful traffic launches.
- Have 3+ years of experience as a Billing/Payment Specialist or in online payments (required).
- Demonstrate confidence in working with financial and transactional data (required).
- Use Excel and MS Office tools at an advanced level (required).
- Understand online payment integrations, funnels, and payment flows (required).
- Communicate effectively in English at an Upper-Intermediate level or higher (required).
- Work confidently with payment systems and transactional services (required).
- Interact with international partners in both written and spoken English (required).
- Attention to detail (required).
- Persistence and resourcefulness (required).
- Ability to multitask in a fast-paced environment (required).
- Strong execution skills and a proactive approach (required).
- Excellent communication skills (required).
- Ability to work independently with minimal supervision (required).
- Confidence in making decisions and taking ownership (required).
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.