C&B Specialist
Growe is seeking a C&B Specialist to manage compensation and benefits programmes specifically for their Customer Support team. This role involves overseeing base pay, shift differentials, overtime, and various incentive structures to ensure accurate and timely administration.
The successful candidate will be responsible for the end-to-end monthly payroll cycle, including input validation and process management. Additionally, the role requires the development of clear internal policies and acting as the primary point of contact for pay-related enquiries within the organisation.
- Administer and maintain compensation and benefits programs for the Customer Support team, including base pay, shift differentials, overtime, bonuses, and other incentive types.
- Run the monthly payroll cycle for the team: collect and validate inputs, process changes, and ensure accurate, on-time payouts.
- Write and maintain clear instructions, policies, and procedures covering pay, benefits, and related processes.
- Act as the main point of contact for pay and benefits questions from Customer Support leads and team members.
- Track and reconcile different compensation types (bonuses, allowances, referral payouts, and similar) and flag discrepancies early.
- Partner with Finance, People Ops, and Customer Support management to keep rewards practices aligned with business needs.
- Support regular audits and reporting on compensation and benefits data.
- Suggest improvements to existing pay and benefits processes based on what is actually happening on the ground.
- 2+ years of experience in compensation & benefits, payroll, or total rewards (required).
- Hands-on experience running monthly payroll cycles and handling multiple compensation types (bonuses, allowances, overtime, referral payouts, and similar) (required).
- Experience writing and maintaining process documentation, instructions, or internal policies (required).
- Strong Excel / Google Sheets skills (required).
- Experience working with a Customer Support or shift-based team, or an iGaming background (nice-to-have).
- Upper-intermediate English, written and spoken (required).
- Strong attention to detail (required).
- Excellent communication skills (required).
- Speed and adaptability (required).
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.