Customer Support Representative
Growe is seeking a Customer Support Representative to deliver high-quality customer support through live chat and email.
The role involves helping customers with account verification, deposits, withdrawals, and platform navigation. The representative will resolve day-to-day customer requests independently and involve relevant teams when needed.
Creating a positive customer experience through clear, helpful, and empathetic communication is key. The role requires working in a fast-changing iGaming environment and quickly adapting to new processes and information.
Responsibilities also include identifying customer needs and introducing relevant bonuses or offers when appropriate. Maintaining strong service quality while meeting individual and team performance goals is essential. The role involves 12-hour shifts, primarily on a 2/2 schedule, including approximately 3-4 night shifts per month.
- Deliver high-quality customer support through live chat and email.
- Help customers with account verification, deposits, withdrawals, and platform navigation.
- Resolve day-to-day customer requests independently and involve relevant teams when needed.
- Create a positive customer experience through clear, helpful, and empathetic communication.
- Work in a fast-changing iGaming environment and quickly adapt to new processes and information.
- Identify customer needs and introduce relevant bonuses or offers when appropriate.
- Maintain strong service quality while meeting individual and team performance goals.
- Work 12 hour shifts, primarily on a 2/2 schedule, including approximately 3-4 night shifts per month.
- 1+ year of experience as a Customer Support Agent, Customer Support Representative, Customer Service Agent, or in a similar customer role, preferably within iGaming or another B2C industry (required).
- Experience supporting customers via live chat, email, or other digital channels (required).
- Upper-Intermediate English or higher, both written and spoken (required).
- Ability to quickly learn new tools, processes, and information (required).
- Experience with account verification, deposits, withdrawals, or similar customer requests will be a plus (nice-to-have).
- Empathy and a calm approach when dealing with difficult situations (required).
- Clear and friendly communication (required).
- Strong problem-solving skills (required).
- Ability to handle several tasks and tools at the same time (required).
- Attention to detail and accuracy (required).
- Flexibility and ability to adapt to changes (required).
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.