Outbound Call Center Supervisor
The client is a fast-scaling international marketing company and a major player in the iGaming industry. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.
This role is perfect for those who aim to manage the daily operations of the outbound team, monitor team performance and ensure KPI achievement, and conduct 1:1 meetings, team meetings, and regular performance reviews.
The supervisor will analyze team and campaign results to identify trends, weaknesses, and growth opportunities, and provide regular updates, insights, and recommendations to management. They will also support agents with coaching, guidance, performance improvement plans, and onboarding.
Additionally, the role involves creating and improving communication scripts and outbound approaches when needed, and helping to optimize workflows, processes, and communication strategies to maintain high standards of communication quality and team efficiency.
- Manage the daily operations of the outbound team.
- Monitor team performance and ensure KPI achievement.
- Conduct 1:1 meetings, team meetings, and regular performance reviews.
- Analyze team and campaign results to identify trends, weaknesses, and growth opportunities.
- Provide regular updates, insights, and recommendations to management.
- Support agents with coaching, guidance, performance improvement plans, and onboarding.
- Create and improve communication scripts and outbound approaches when needed.
- Help optimize workflows, processes, and communication strategies.
- Maintain high standards of communication quality and team efficiency.
- Previous experience as a Supervisor in an outbound call center, sales, retention, or customer support environment (required).
- Experience in iGaming industry (required).
- Strong understanding of sales communication and outbound operations (required).
- Analytical mindset with the ability to work with KPIs and performance data (required).
- Leadership skills and experience managing a team (required).
- English level - at least Upper-Intermediate (required).
- Ability to take ownership and work independently (required).
- Proactive approach and problem-solving mindset (required).
- Strong communication and organizational skills (required).
- Health & Wellness Focus.
- Global Medical Coverage.
- Growth Opportunities.
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.).
- Performance-Driven Rewards.
- Dynamic Work Environment.
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.