Risk CRM Analyst
Growe is seeking a Risk CRM Analyst to monitor CRM and promotional activities from a risk perspective. The role involves reviewing campaign mechanics and identifying potential issues before launch. The analyst will also analyse user behaviour and data to detect unusual patterns and anomalies, and investigate risk-related cases, preparing clear findings and recommendations.
This position requires working with BI reports and internal data to support day-to-day risk analysis. Collaboration with CRM, Affiliate, and other internal teams is essential to address identified issues and improve processes. The role also supports ongoing reviews of current risk procedures and suggests areas for improvement.
- Monitor CRM and promotional activities from a risk perspective.
- Review campaign mechanics and identify potential issues before launch.
- Analyze user behavior and data to detect unusual patterns and anomalies.
- Investigate risk-related cases and prepare clear findings and recommendations.
- Work with BI reports and internal data to support day-to-day risk analysis.
- Collaborate with CRM, Affiliate, and other internal teams to address identified issues and improve processes.
- Support ongoing reviews of current risk procedures and suggest areas for improvement.
- 1+ year of experience in iGaming, preferably in Risk, Fraud, KYC, CRM, VIP, Customer Support, or a related area (required)
- Good knowledge of Excel and experience working with reports or operational data (required)
- Understanding of bonuses, promotions, user behavior, or risk-related processes (nice-to-have)
- Intermediate English or higher (required)
- Analytical mindset and attention to detail (required)
- Proactive and quick to react (required)
- Clear communication skills (required)
- Ability to learn quickly and work independently (required)
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Growe is a business advisory and services group operating in the iGaming and entertainment industries. Headquartered in Warsaw, it combines strategic vision with hands-on expertise to help businesses navigate the sector, enter new markets and achieve sustainable growth. Its capabilities span business and brand strategy, market research, marketing solutions, IT customisation, organisational structuring and talent management. The company focuses on launching new iGaming brands worldwide and turning challenges into competitive advantages for its clients.