Fraud Analyst I
IGT is seeking a Fraud Analyst I to join the Payment Services Team. This role supports day-to-day fraud prevention and payment operations activities, focusing on account reviews, transaction monitoring, and fraud investigation. This position reports to the Supervisor of Fraud and Risk Services, Payment Services.
This is a full-time, permanent, hybrid role.
- Perform daily fraud and payment operational tasks in line with company policies, procedures, and regulatory requirements.
- Review account transactions to identify potential suspicious activity, including online card-not-present fraud and operational fraud risk.
- Conduct investigations into flagged accounts using internal tools and systems including but not limited to payment platforms, player account management systems, KYC tools, geolocation systems, etc.)
- Follow established guidelines to take appropriate actions, such as account restrictions, funds transfers, document review, escalations, and geolocation.
- Review, analyze, and respond to chargebacks and payment disputes across multiple payment types; ensure accurate tracking, reporting, and resolution in accordance with defined procedures.
- Review daily payment gateway alerts and operational notifications, taking appropriate actions by following defined procedures.
- Respond to player and customer escalations related to payments and fraud in a timely manner, driving issues to resolution and escalating internally or externally as required.
- Adhere to regulatory, AML, and compliance requirements during daily tasks.
- Collaborate cross-functionally with internal and external teams/vendors to resolve issues, improve processes, and enhance overall fraud and payment controls.
- Contribute to process consistency by following documentation and providing feedback on recurring issues.
- Bachelor’s degree or 1+ years of equivalent fraud analysis experience (required).
- Payments industry experience (preferred).
- Must secure the appropriate mandated gaming licenses as applicable (required).
- Experience with Anti-Money Laundering (AML) and Know your Customer (KYC) requirements/concepts (required).
- Proficiency with MS Office Suite including Excel, Word and PowerPoint (required).
- Ability to follow processes and apply standard procedures consistently (required).
- Team-oriented mindset with willingness to learn and take feedback (required).
- Personal energy to proactively address situations with a positive approach (required).
- Comfortable working in a fast-paced operational environment (required).
- Strong communication skills (written and verbal) (required).
- Depending on the role, employees may be eligible for bonus or commission opportunities.
- IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.
International Game Technology (IGT) is a global gaming company best known for designing and manufacturing slot machines, casino systems and digital gaming content. Founded in 1975 and long headquartered in Las Vegas, with major operations in Rome and Providence, it has been one of the largest gaming-machine and lottery suppliers in the world. In 2025 the group's lottery business was renamed Brightstar Lottery, while IGT's gaming and digital division was acquired by Apollo Global Management and combined with Everi, continuing to trade under the IGT brand. The company supplies land-based and online casino games to operators across the globe.