Systems Engineer III
The Systems Engineer III is a senior technical leader responsible for the design, implementation, integration, support, and optimisation of IGT's enterprise gaming solutions and infrastructure. This role serves as a subject matter expert across multiple technologies, including Windows and Linux operating systems, Microsoft SQL Server, virtualisation, networking, cybersecurity, storage platforms, cloud technologies, and containerised environments.
Working independently and leading cross-functional teams, the Systems Engineer III provides technical leadership for complex customer implementations, infrastructure modernisation initiatives, major software upgrades, and critical production support activities. This role partners closely with customers, project managers, software engineering, product management, and executive stakeholders to ensure the successful delivery of highly available, secure, and compliant gaming environments.
- Serve as the lead technical resource for complex implementations, upgrades, migrations, and infrastructure modernisation projects.
- Provide architectural guidance and technical oversight for customer environments.
- Lead technical discovery, solution design, capacity planning, and deployment strategies.
- Mentor Systems Engineers I and II through knowledge transfer, coaching, and technical leadership.
- Design, deploy, configure, and support IGT gaming systems and supporting infrastructure.
- Lead enterprise-class installations across multiple properties and jurisdictions.
- Execute complex upgrades, migrations, consolidations, and platform modernisation initiatives.
- Ensure deployments meet performance, security, availability, and regulatory requirements.
- Provide advanced administration and troubleshooting for Microsoft Windows Server, Linux-based platforms, Microsoft SQL Server, VMware vSphere, Hyper-V, Nutanix AHV, and SAN/NAS storage platforms.
- Demonstrate strong enterprise networking knowledge and independently configure, analyse, and troubleshoot routing, switching, TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls, load balancers, network segmentation, and connectivity across data centre, WAN, and customer environments.
- Support cybersecurity initiatives, security hardening, vulnerability remediation, SSL/TLS implementation, and identity management solutions.
- Ensure adherence to gaming regulatory requirements and security standards.
- Act as a senior escalation point for critical customer issues and business-impacting incidents.
- Develop recommendations to improve system reliability, operational efficiency, and customer satisfaction.
- Drive continuous improvement initiatives focused on efficiency, standardisation, and quality.
- Assist with tool development and AI initiatives to improve the work environment.
- Serve as a trusted technical advisor for customers and internal stakeholders.
- Deliver executive and technical presentations regarding architecture, project status, and operational health.
- Participate in pre-sales consultations, technical reviews, and strategic customer initiatives.
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and experience (required)
- Minimum 7+ years of experience supporting enterprise infrastructure environments (required)
- Minimum 5+ years of experience leading technical implementations or infrastructure projects (required)
- Advanced experience with Microsoft Windows Server, Linux Platforms, and Microsoft SQL Server (required)
- Strong enterprise networking knowledge, including TCP/IP, subnetting, routing, switching, DNS, DHCP, VLANs, VPNs, firewalls, load balancing, network segmentation, and systematic troubleshooting across data centre and WAN environments (required)
- Experience with virtualisation platforms (required)
- Proven ability to manage complex technical projects and customer engagements (required)
- Strong written, verbal, and presentation skills (required)
- Ability to obtain and maintain gaming licenses and security clearances as required (required)
- Ability to travel up to 20% based on business needs (required)
- 401(k) savings plan with company contributions
- Medical, dental, and vision insurance
- Life and disability coverage
- Paid time off
- Tuition reimbursement
- Wellness programs
- Bonus or commission opportunities (depending on the role)
International Game Technology (IGT) is a global gaming company best known for designing and manufacturing slot machines, casino systems and digital gaming content. Founded in 1975 and long headquartered in Las Vegas, with major operations in Rome and Providence, it has been one of the largest gaming-machine and lottery suppliers in the world. In 2025 the group's lottery business was renamed Brightstar Lottery, while IGT's gaming and digital division was acquired by Apollo Global Management and combined with Everi, continuing to trade under the IGT brand. The company supplies land-based and online casino games to operators across the globe.