Partner Support Manager
The Partner Support Manager will build strong partner relationships and become a key part of how Kambi delivers excellent service to its sportsbook partners. This role sits at the center of the relationship between Kambi's partners and its internal teams. The Partner Support Manager will help partners get the support they need, coordinate responses when issues arise, and use data and commercial understanding to help keep relationships running smoothly and allow the partners to get the most out of the Kambi product.
Based in the Philadelphia office, the role operates on a hybrid model with three days per week in the office. Philadelphia is home to several Kambi functions, including Partner Success, providing the opportunity to work alongside colleagues with a broad range of sports betting expertise.
- Coordinate partner requests through Kambi’s Service Desk, helping ensure queries reach the right teams and receive an effective response.
- Support financial reporting by working with internal data tracking and helping provide partners with accurate information allowing them to get the most from the Kambi product.
- Build effective communication between Kambi and our partners, engaging with stakeholders at different levels of their organisations.
- Manage the incident support process across the Kambi network, helping coordinate communication and responses when issues arise.
- Represent Partner Success in regular sessions with internal stakeholders, keeping partner priorities and requirements visible.
- Collaborate across Kambi, building relationships with colleagues from different functions to help deliver a joined-up partner experience.
- Strong business acumen and the ability to understand partner needs (required).
- Excellent written and verbal communication skills (required).
- A proactive, self-motivated approach to your work (required).
- The confidence to collaborate across teams and build productive stakeholder relationships (required).
- An interest in sports and sports betting (required).
- Additional language skills (nice-to-have)
- A supportive and collaborative team.
- Learning and development opportunities.
- Excellent benefits including great annual leave, bonus and healthcare.
- Exposure to colleagues and stakeholders across Kambi’s global business.
Kambi Group plc is a business-to-business provider of sports betting services to licensed gambling operators. Spun off from Unibet in 2014 and headquartered in Malta, it supplies a turnkey sportsbook platform covering odds compilation, risk management, trading and front-end technology. Founded in 2010, Kambi serves more than 60 operators across 60-plus jurisdictions, with offices in Stockholm, Uppsala, London, Bucharest, Manila, Philadelphia and Sydney. The company is listed on Nasdaq Stockholm's First North market.