AI Operations Manager
Legend is looking for an AI Operations Manager to transform business challenges into AI agents and automated workflows. This role focuses on reducing manual tasks, increasing productivity, and delivering measurable improvements across the organisation. The successful candidate will partner with various teams to identify opportunities and manage the full lifecycle of AI solutions from initial concept to production.
As the first hire in this capacity, the AI Operations Manager will have the autonomy to shape the function. They will be responsible for designing, building, testing, and launching AI tools, ensuring they are practical, reliable, and easy for non-technical teams to use. The role involves continuous iteration and the establishment of robust operational processes to maintain these solutions at an enterprise level.
- Turn business problems into AI solutions by identifying operational challenges and determining where AI, agents, or automation can provide the right solution.
- Design and build AI agents by translating business requirements into agent behaviours, workflows, prompts, logic, integrations, and configurations.
- Own implementation end-to-end, including discovery, solution design, configuration, testing, deployment, and production readiness.
- Build automated workflows by connecting agents with the systems, APIs, data, and workflows required to automate processes effectively.
- Prototype and iterate quickly by building and testing solutions, gathering feedback, and refining them to deliver business outcomes.
- Operationalise solutions by ensuring they have the documentation, controls, monitoring, and support processes required to operate reliably at an enterprise level.
- Take responsibility for the ongoing configuration and maintenance of agents in production.
- Proven experience in building AI tools or introducing automation tools, ideally into operational teams (required).
- Strong change management experience (required).
- Demonstrable experience in taking a business concept and turning it into a tangible solution that improves productivity (required).
- Super smart colleagues to work alongside and learn from.
- Engaging development opportunities at all levels.
- Tailored flexibility for your work-life balance.
- Annual discretionary bonus to reward your efforts.
- Paid annual leave PLUS a well-deserved break to recharge your batteries during the festive season.
- Exciting global Legend events.
Legend is the company behind more than 25 sports and gaming brands, focused on player experience across betting and gaming. It operates with a global team of over 800 people across 10 hubs worldwide, building and growing its portfolio of brands. The company describes its approach as driven by data, creativity and collaboration, summarised in its "Mindset, Vision, Performance" formula. Headquartered in St Helier, Jersey, Legend operates hubs across Europe and North America. In 2026 Genius Sports announced a definitive agreement to acquire the company.