Customer Experience Advisor - Dutch
LeoVegas is looking for enthusiastic individuals to serve as the welcoming face and voice for their customers. The role involves engaging with users via email and live chat to ensure they receive exceptional service.
As a Customer Experience Advisor, the successful candidate will be at the heart of operations. They will have the opportunity to collaborate with various internal teams, including Payments, Fraud, Safer Gambling, and CRM, to facilitate a high-quality customer experience.
- Clear and concise communication to customers via live chat, email and phone.
- Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
- Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
- An ability to work independently while contributing to the wider team and our culture (required)
- Native proficiency in Dutch (required)
- Fluent in English (required)
- Enthusiasm and be a self-motivated team player (required)
- Excellent oral and written communication skills (required)
- Strong organisational and time management abilities (required)
- Previous experience in the gambling industry (nice-to-have)
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- 25 vacation days and 3 ATV days
- Excellent pension scheme
- 300€/year well-being allowance to support your active lifestyle (T&C apply)
- Travel and Work-from-home allowance
- Company provided lunch
- Team and office social events throughout the year
- In-house gym
LeoVegas Group is a Swedish mobile-first iGaming company founded in 2011, headquartered in Stockholm with its main operational hub in Sliema, Malta. A pioneer of mobile casino, it operates online casino and sportsbook products across regulated markets through brands including LeoVegas, BetUK, Expekt, Pink Casino and GoGo Casino. In 2022 the group was acquired by MGM Resorts International and now serves as MGM's international online-gaming arm, having previously been listed on Nasdaq Stockholm.