Head of Change & Tech (Fraud/Risk & AML)
LeoVegas is seeking a Head of FRAM Change & Tech to lead the function's change, automation, and technology agenda. This role involves transforming improvement ideas into a clear, prioritised, and delivered portfolio while setting a multi-year automation strategy to reshape operational workflows. Reporting to the Director of FRAM, the position requires working closely with Product and Technology leadership to secure the department's place on company-wide roadmaps and identifying AI-enabled solutions to scale fraud, risk, and AML operations.
Although the role begins without direct reports, it is designed to evolve into a leadership position where the incumbent will build and manage a team of change and automation specialists. The successful candidate will act as a senior escalation point for cross-functional delivery risks and ensure that the FRAM function remains agile and compliant across all regulated markets.
- Lead and prioritise FRAM's change, technology and automation portfolio, including a multi-year automation strategy.
- Manage the FRAM priority backlog end-to-end, with transparent tracking and clear accountability for outcomes.
- Track and report benefits realisation, showing value delivered against value promised to the Director and senior leadership.
- Represent FRAM as a peer in Product & Technology roadmap, resourcing and governance forums.
- Identify and business-case automation opportunities with P&T and PIA to reduce manual effort, risk and cost-to-serve.
- Lead readiness planning for new regulatory requirements, products and markets across all licensed jurisdictions from FRAM.
- Act as the senior escalation point for cross-functional delivery risks and blockers.
- Build and grow a team of change and automation specialists over time, embedding change management as a core discipline across FRAM.
- Significant experience leading change portfolios, including prioritisation, governance, business cases and benefits realisation (required).
- Deep understanding of fraud, risk and AML operating models, ideally in iGaming, fintech or another regulated industry (required).
- Strong knowledge of automation, AI/ML and workflow platforms, enough to set direction and hold technology partners accountable (required).
- Excellent senior stakeholder management, negotiation and influencing skills, including with Product and Technology leaders (required).
- Proven experience building and leading a team of specialists and driving a delivery-focused culture (required).
- Experience of regulatory readiness planning across multiple licensed markets, such as differing KYC requirements (nice-to-have).
- A recognised change or portfolio management qualification (e.g. Prosci, MSP, PRINCE2 or Agile) (nice-to-have).
- Hybrid work policy.
- 4 weeks of Workation (T&C apply).
- Well-being allowance to support your active lifestyle.
- Private health insurance.
- Discounts across a range of retailers, gyms, bars & restaurants.
- Employee assistance program that can provide help and guidance during challenging moments.
LeoVegas Group is a Swedish mobile-first iGaming company founded in 2011, headquartered in Stockholm with its main operational hub in Sliema, Malta. A pioneer of mobile casino, it operates online casino and sportsbook products across regulated markets through brands including LeoVegas, BetUK, Expekt, Pink Casino and GoGo Casino. In 2022 the group was acquired by MGM Resorts International and now serves as MGM's international online-gaming arm, having previously been listed on Nasdaq Stockholm.