Head of Experience - Fraud Risk & AML
LeoVegas's Fraud, Risk & AML (FRAM) Operations function protects its customers, brands and licences across multiple regulated markets. As Head of FRAM Experience, the role leads the strategy, governance and integrity of FRAM's insight and management information, shaping how the function experiences its own risk exposure and performance, so FRAM can detect threats early, prove control effectiveness and base decisions on evidence rather than instinct.
This is a role where data & insights shapes decisions at the highest level. The post holder will spot emerging fraud, risk and AML trends before they become problems, review the evidence base behind those decisions, and turn complex analysis into clear, commercial recommendations. The role works closely with the Director and senior leadership, with data and technology teams and the FRAM Change & Tech Leader, aligns with fellow FRAM Heads of Department, and represents FRAM's data and insights capability. This is an opportunity to move a function from instinct to evidence.
- Sets and leads the multi-year insights strategy and roadmap for FRAM, aligned to the Director's risk, performance and growth agenda.
- Establish and govern a single source of truth for FRAM MI, KPIs and dashboards, including data governance, lineage and quality assurance standards.
- Lead the identification of emerging fraud, risk and AML trends and typologies across licensed markets, and advise senior leadership on what they mean for the business.
- Leads the framework for measuring operational performance, customer friction and control effectiveness across FRAM.
- Provide the analytical evidence and business cases that underpin the Director's strategic and investment decisions.
- Represent FRAM's data and insights capability to Exco, the Risk Committee and regulators.
- Partner with data and technology teams, including the FRAM Change & Tech Leader, to secure the platform investment and prioritisation the roadmap needs.
- Build and grow a team of high performing insights team over time, and foster a culture of curiosity and evidence-based decision making across FRAM.
- Deep knowledge of fraud typologies, AML and financial crime risk, and data governance and MI frameworks (required).
- Strong hands-on capability with BI platforms, dashboarding and data lineage tooling (required).
- Proven experience building or developing insight functions in a regulated or high-growth environment, ideally gambling or financial services (required).
- Proven experience leading and developing a small, specialist team (required).
- Confidence presenting and defending data integrity and control-effectiveness judgements to senior leadership, committees and regulators (required).
- A recognised financial crime or AML qualification (e.g. ICA) (nice-to-have).
- Experience applying advanced analytics or machine learning to fraud and risk detection (nice-to-have).
- Hybrid work policy.
- 4 weeks of Workation (T&C apply).
- Well-being allowance to support your active lifestyle.
- Private health insurance.
- Discounts across a range of retailers, gyms, bars & restaurants.
- Employee assistance program that can provide help and guidance during challenging moments.
LeoVegas Group is a Swedish mobile-first iGaming company founded in 2011, headquartered in Stockholm with its main operational hub in Sliema, Malta. A pioneer of mobile casino, it operates online casino and sportsbook products across regulated markets through brands including LeoVegas, BetUK, Expekt, Pink Casino and GoGo Casino. In 2022 the group was acquired by MGM Resorts International and now serves as MGM's international online-gaming arm, having previously been listed on Nasdaq Stockholm.