Head of Process & Quality (Fraud/Risk & AML)
LeoVegas is seeking a Head of Process & Quality for its Fraud, Risk Management & AML (FRAM) function. This role involves leading quality assurance, process, and learning teams to define and maintain high standards across all fraud, risk, and AML operations. The position reports to the Director of FRAM and requires a leader capable of building a quality culture from the ground up while ensuring the function remains compliant and efficient as it scales.
The successful candidate will act as the operational voice of the FRAM department when engaging with regulators and auditors. They will be responsible for identifying systemic root causes, developing capability strategies, and ensuring that LeoVegas maintains a consistent and defensible approach to quality and risk management.
- Lead and continuously develop the control and quality framework for fraud, risk and AML processes across all markets.
- Set the QA and calibration strategy, defining how quality is measured and stepping in when teams deviate from agreed standards.
- Lead the response to systemic issues such as policy gaps or capability shortfalls, making sure they are fixed at a strategic level.
- Lead the capability and learning strategy for FRAM, ensuring the function builds, retains and develops the right expertise as it grows.
- Act as the primary operational point of contact for regulators, external auditors and internal audit on FRAM process and control effectiveness.
- Build and develop the QA, Process and Learning & Capability teams over time, growing the function through internal moves and new hires.
- Partner with the Director of FRAM and operational leaders to align the quality and process agenda and drive adoption of standards.
- Report on quality, capability and control risks to the Director of FRAM, highlighting trends and recommending action.
- Solid experience in fraud, risk and/or AML operations within a regulated environment, such as iGaming or financial services (required).
- Proven track record of designing and owning a QA or control framework and process architecture (required).
- Significant people leadership experience, ideally leading managers across several teams or bringing separate teams together (required).
- Confidence in presenting to and handling challenges from regulators, auditors and senior stakeholders (required).
- Strong root-cause analysis and continuous improvement skills, with a structured, data-informed approach (required).
- A relevant professional certification in risk, quality, audit or AML (e.g. CAMS, ICA) (nice-to-have).
- Experience designing learning or capability programmes for operational teams (nice-to-have).
- Hybrid work policy.
- 4 weeks of Workation (T&C apply).
- Well-being allowance to support your active lifestyle.
- Private health insurance.
- Discounts across a range of retailers, gyms, bars & restaurants.
- Employee assistance program that can provide help and guidance during challenging moments.
LeoVegas Group is a Swedish mobile-first iGaming company founded in 2011, headquartered in Stockholm with its main operational hub in Sliema, Malta. A pioneer of mobile casino, it operates online casino and sportsbook products across regulated markets through brands including LeoVegas, BetUK, Expekt, Pink Casino and GoGo Casino. In 2022 the group was acquired by MGM Resorts International and now serves as MGM's international online-gaming arm, having previously been listed on Nasdaq Stockholm.