Identity and Access Management Analyst
LeoVegas is looking for a proactive Service Desk Analyst to join the IT operations team. The role focuses on managing user access and permissions, troubleshooting technical issues, and ensuring seamless service delivery in line with established service level agreements.
The successful candidate will maintain the support knowledge base, conduct system audit reviews, and develop technical skills in MySQL databases and Identity and Access Management systems. This position requires a detail-oriented professional who can thrive in a structured environment while taking initiative to improve support processes.
- Provisions, maintains, reviews and removes access / privileges for users.
- Ensure that requests are in-line with SLAs and updated efficiently and effectively.
- Works with other departments, providing necessary support for user access incidents / issues.
- Responsible for identifying and delivering improvements to the knowledge base, support processes & tools.
- Maintaining the IT Asset register.
- Learn about our Systems in order to be able to provide support to our users.
- Logging customers support issues raised via our ticketing system
- Carrying out basic investigation, gathering of information and troubleshooting.
- Keeping users updated on the status of their support issues.
- Escalating issues to the relevant teams.
- Performs other duties as assigned.
- Familiar with Linux Systems (required)
- Familiar with MySQL (required)
- Familiar with Virtual and Cloud Environments (required)
- Familiar with IAM Systems (required)
- Strong Troubleshooting skills (required)
- Attention to detail and ability to follow process and procedures (required)
- Good command of written and spoken English (required)
- Quick learner and willing to improve own skills continuously and adapt to change in a fast-moving atmosphere (required)
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- Employee assistance program that can provide help and guidance during challenging moments
LeoVegas Group is a Swedish mobile-first iGaming company founded in 2011, headquartered in Stockholm with its main operational hub in Sliema, Malta. A pioneer of mobile casino, it operates online casino and sportsbook products across regulated markets through brands including LeoVegas, BetUK, Expekt, Pink Casino and GoGo Casino. In 2022 the group was acquired by MGM Resorts International and now serves as MGM's international online-gaming arm, having previously been listed on Nasdaq Stockholm.