IT Support Engineer
LeoVegas is looking for a proactive, customer-focused IT Support Engineer to join its Global IT team. In this role, the engineer will provide technical support, troubleshoot IT issues, and support system and network administration for employees across the business.
The engineer will work across macOS, Windows, enterprise networks, and collaboration tools to help maintain seamless day-to-day IT operations. Beyond daily support, the role involves collaborating with cross-functional IT teams on projects, deployments, and process improvements to contribute to the growth and efficiency of the global technology environment.
- Troubleshoot software, hardware, and network-related issues while delivering clear, step-by-step guidance to end users for timely resolution.
- Collaborate with senior engineers and specialized teams when advanced troubleshooting or deeper technical expertise is required.
- Manage and respond to employee requests through the ticketing system, ensuring timely communication and effective issue resolution.
- Proactively monitor system performance and security, apply updates, and assist with ongoing hardware and software maintenance.
- Assist with the deployment, setup, and configuration of new systems, applications, and company-wide updates.
- Create and update knowledge base articles, document incidents and resolutions, and maintain accurate IT asset records.
- Work closely with IT administrators, developers, and network engineers on testing, quality assurance, and cross-functional projects.
- Follow IT security policies, identify potential risks, and support best practices to maintain a secure IT environment.
- Experience with onboarding/offboarding processes, hardware/software troubleshooting, and end-user support across macOS and Windows environments (required).
- Familiarity with Azure, Entra ID, Google Workspace, and IT service management tools such as Jira and Confluence (required).
- Knowledge of enterprise networking hardware, conference room technology, and printer troubleshooting (required).
- Understanding of password managers, MFA, passkeys, and general authentication/security best practices (required).
- Strong customer service mindset with excellent communication skills (required).
- Self-sufficient, dependable, and able to identify when escalation is needed (required).
- Ability to lift up to 50 lbs unassisted and manage competing priorities in a fast-paced environment (required).
- Enhanced Health Plan
- People pass
- Gas & Canasta
- A fun work environment for sports lovers
- Wellness Aid
- English Course Aid
- Glasses Aid
- Morning & Night transportation
- BBQ Day
- Integrations Activity
- Home Work Day
- CSR Day
LeoVegas Group is a Swedish mobile-first iGaming company founded in 2011, headquartered in Stockholm with its main operational hub in Sliema, Malta. A pioneer of mobile casino, it operates online casino and sportsbook products across regulated markets through brands including LeoVegas, BetUK, Expekt, Pink Casino and GoGo Casino. In 2022 the group was acquired by MGM Resorts International and now serves as MGM's international online-gaming arm, having previously been listed on Nasdaq Stockholm.