Live Casino Operations Manager
As the Live Casino Operations Manager, you will act as the operational heartbeat of our Live Casino vertical. Overseeing the entire product delivery and daily operations, you will act as the vital bridge connecting central strategy with our suppliers and regional clusters.
You will take ownership of the flawless execution of our network and dedicated portfolio roadmaps, implementing robust procedures to ensure absolute operational stability. A core part of your mission will be leading and empowering a team of highly skilled Live Casino Coordinators to execute localised strategies. This is a highly dynamic role that features hands-on collaboration with joint-venture partners in Brazil and the BetMGM IP.
- Working closely with the Head of Live Casino to translate high-level product strategy into actionable operational roadmaps, ensuring our product offering and player experience remain industry leading.
- Monitoring and analysing Live Casino performance data to identify areas of improvement and drive continuous optimisation.
- Taking leadership on Live Casino expansion projects; e.g. new market entries, new brand launches, new provider launches.
- Implementing, optimising, and enforcing internal Live Casino procedures and ways of working to ensure all operations are handled efficiently and seamlessly.
- Being a role model, developing and mentoring a team of Live Casino Team Leads & Coordinators.
- Ensuring they have the right operational support needed to maintain high quality operations within the team and the clusters.
- Building strong and lasting relationships with new and existing commercial partners. Including conference and industry events attendance when required (this may include travel and attendance after office hours).
- Building strong relationships with internal stakeholders (Marketing, CRM, Compliance, and Regional Country Managers) to ensure the operational readiness of all Live Casino initiatives.
- Conducting ongoing operational competitor analysis-monitoring their lobby positioning, feature rollouts, and UX flow to ensure our delivery remains best-in-class.
- Executing regular and ad hoc Live Casino, documentation, analysis & reporting related tasks to ensure smooth business operations.
- Participate in QBR’s.
- 3-5 years of experience with live casino, ideally in a B2C management role (required)
- Experience developing dedicated live casino offerings (required)
- Experience managing stakeholders, including C-level (required)
- Strong communication & presentation skills (required)
- Strong analytical skills and an eye for detail (required)
- Supplier commercial negotiation experience (required)
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- Employee assistance program that can provide help and guidance during challenging moments
LeoVegas Group is a Swedish mobile-first iGaming company founded in 2011, headquartered in Stockholm with its main operational hub in Sliema, Malta. A pioneer of mobile casino, it operates online casino and sportsbook products across regulated markets through brands including LeoVegas, BetUK, Expekt, Pink Casino and GoGo Casino. In 2022 the group was acquired by MGM Resorts International and now serves as MGM's international online-gaming arm, having previously been listed on Nasdaq Stockholm.