Process Improvement Specialist
LeoVegas is looking for a Process Improvement Specialist to join its growing team in Malta. This role is part of a strategic expansion to embed cutting-edge AI and intelligent automation across global workflows. Sitting at the intersection of business operations and technical automation capability, the primary mission is to identify operational bottlenecks, map out existing complex workflows, and redesign them to be completely automation-ready and AI-native before any software is built or bought.
In this role, the Process Improvement Specialist will act as the crucial bridge between business departments and technical automation specialists. The individual will collaborate across all departments, working directly with process owners, department heads, and technical automation counterparts to build strong business cases for change and design the workflows of the future. This is a highly autonomous position where creativity, change management skills, and the ability to influence at all levels can be leveraged to transform how the global business functions.
- Analysing and mapping existing business processes end-to-end to proactively identify inefficiencies, friction points, and automation potential.
- Redesigning operations to ensure they are fully optimised, streamlined, and ready for AI integration before any engineering work begins.
- Building clear, data-driven business cases that calculate exactly how much time or money a project will save to gain leadership sign-off.
- Partnering closely with technical automation teams to define functional requirements, validate system feasibility, and prioritise the project pipeline.
- Developing and executing change management and adoption strategies, including team training and communications, to make sure new tools are successfully embedded.
- Running discovery workshops with stakeholders across all departments to surface new automation opportunities and champion a culture of continuous innovation.
- Defining and tracking clear KPIs and operational success metrics for transformation initiatives, reporting performance directly to team leadership.
- 5+ years of hands-on experience in process analysis, process improvement, or business transformation roles (required).
- Strong analytical skills with proven experience mapping, redesigning, and optimising complex end-to-end business workflows (required).
- A solid understanding of what RPA, AI, and automation technologies can achieve (no coding required, but you must know what tools are in the toolbox) (required).
- Proven experience driving organisational change and tool adoption to ensure solutions move from pilot phases into everyday business-as-usual (required).
- Strong stakeholder management and communication skills with an ability to run workshops and comfortably influence at all levels (required).
- Familiarity with structured process frameworks or methodologies such as Lean, Six Sigma, or BPMN (nice-to-have).
- Prior experience within the iGaming industry (nice-to-have).
- Hybrid work policy.
- 4 weeks of Workation (T&C apply).
- Well-being allowance to support your active lifestyle.
- Private health insurance.
- Discounts across a range of retailers, gyms, bars & restaurants.
- Employee assistance program that can provide help and guidance during challenging moments.
LeoVegas Group is a Swedish mobile-first iGaming company founded in 2011, headquartered in Stockholm with its main operational hub in Sliema, Malta. A pioneer of mobile casino, it operates online casino and sportsbook products across regulated markets through brands including LeoVegas, BetUK, Expekt, Pink Casino and GoGo Casino. In 2022 the group was acquired by MGM Resorts International and now serves as MGM's international online-gaming arm, having previously been listed on Nasdaq Stockholm.