Safer Gambling Analyst - Dutch
The Safer Gambling Analyst role focuses on identifying and interacting with customers to educate them on safe gaming practices while ensuring a secure online experience.
This position requires working in a 24/7 environment with varying shift patterns, including both day and night shifts. The analyst will play a critical role in monitoring player behaviour and maintaining the company's commitment to responsible gaming standards.
- Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
- Monitoring player behaviour and making risk based, self driven decisions.
- Promote the importance of sustainability across external and internal stakeholders.
- Building relationships with our customers via email, chat, and phone across all of our managed brands.
- Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
- Educating and providing information to all staff regarding Safer Gambling strategies and procedures.
- Keep up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making.
- Native proficiency in Dutch (required)
- Experience of working within a multi-channel customer service environment (required)
- Enthusiastic, self-motivated team worker (required)
- Excellent oral and written communication in English (required)
- Confident handling data and making analytical decisions (required)
- An investigative mindset and critical thinker (required)
- A decision maker with the ability to handle objections or concerns with first-time resolution (required)
- Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions (required)
- Previous experience in the gambling industry (required)
- Experience in Responsible Gambling (nice-to-have)
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- Employee assistance program that can provide help and guidance during challenging moments
LeoVegas Group is a Swedish mobile-first iGaming company founded in 2011, headquartered in Stockholm with its main operational hub in Sliema, Malta. A pioneer of mobile casino, it operates online casino and sportsbook products across regulated markets through brands including LeoVegas, BetUK, Expekt, Pink Casino and GoGo Casino. In 2022 the group was acquired by MGM Resorts International and now serves as MGM's international online-gaming arm, having previously been listed on Nasdaq Stockholm.